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Run time error 53 and acrobat freezing up 'not responding"

Forum|Forum|6 years ago
July 10, 2019
18 replies
76222 views

Ever since Adobe support 'fixed' my issue after loading Acrobat Pro on my new IMAC I have been getting this error when opening MS WORD - Run Time Error 53 - and this path - library/applications support/adobe/macpdfm/macpdfm.framework/Version/A/macpdfm - I spent three hours with adobe support yesterday and ended up getting disconnected on a char - I am hoping some on in the Adobe community can help me fix this issue - I am basically back where I started after loading acrobat pro on my IMAC - IMAC is on Mojave 10.14.5 - Acrobat Pro DC - Version 2015.006.30497 - hopefully someone can help - I was transferred over 8 times in Adobe support and the problem never got solved.

General troubleshooting

Correct answer alfrednrejaj

Easiest Way

1. Copy the link below and paste it in spotlight (you can open it by pressing command space or clicking the magnifying glass in the upper right corner, near the time). Press enter and it will take you directly to the folder. Delete the file and restart your Word.

~/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word

THANK YOU ALL FOR YOUR HELP! It is your suggestion that I followed. This comment was just to make it easier for noobs like me.

In my case the folder is already empty.

Show previous replies

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PHILIP244500166whq

Participant

The fix worked, however after an update of Acrobat the error is back. I cannot believe this has not yet been addressed by Adobe! Does Adobe read this? How can I contact Adobe, so that they are aware of this annoying bug?

ls_rbls

Community Expert

If you suspect this may be a bug you may use the reporting channels listed below:

https://acrobat.uservoice.com/

https://www.adobe.com/products/wishform.html

D

DNS25353668ahw1

Participant

This does solve the issue, but that file returns after a while. Is there a permanent fix to this?

D

D668458

Participant

just got the error back after doing an Adobe fix....and yes, one waits on hold and has to speak to a multitude of individuals without a permanent solution (sigh)

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Lynet25275355ypdo

Participant

The correct answer works but continue to the explanation for how you GO TO FOLDER and copy in words

~/Library/Group Containers/UBF8T346G9.Office/User Content.localized/Startup.localized/Word.

to make it work!

LOVE YOU ALL!

M

meganfarber9

Participant

I have been trying to resolve this problem for a while. After reading a few things online about possible causes, I started clicking around... I FINALLY found a solution that worked for me and I thought it may be helpful to share! Here is what I did:

1. Open the Word application

2. On the top of your Mac taskbar, click "Tools"

3. Click on "Templates and Add-ins..." at the bottom

4. Under Global Templates and Add-ins, I selected the item - I believe the name was "linkCreation.dotm"

5. Clicked the little (-) button to delete the item.

6. Restarted MS Word and the problem was resolved! 🙂

ls_rbls

Community Expert

Awesome, thank you for that feedback.

taradacktyldevlin

Inspiring

I have the SAME issue every time I open Word, now.

"run-time error 53 file not found /library/application Support/Adobe/Macpdfn/MacPDFM.framework/Versions/A/MacPDFM" - it happened right after Adobe Support "fixed" my issues with After Effects. WHY ARE THEY DELETING FILES NEEDED TO RUN OTHER APPLICATIONS?

I tried the links below and it didn't fix the problem.

M

meganfarber9

Participant

If you have not already found a solution, try mine below. It finally fixed my Word app!

A

Amal .

Inspiring

Hi There,

Apologies for the late reply, I hope you would be able to fix it by now, as described above you are getting the runtime error 53 whenever you open MS Word, so it’s the MS Word that is causing the issue. Are you also getting the runtime error whenever you try to open Adobe Acrobat Pro DC?

To fix the runtime error with MS Word you may follow the link-File not found error 53 on every startup and quit of MS Word for Mac - Microsoft Community
Reboot the system

As you have mentioned in your post that Adobe Acrobat Pro DC freezes with this error, I do see that the application is not updated to the latest version. Adobe recommends updating the software’s to the latest version to get access to the latest features and functionalities. You may please follow the steps below:

Go to >Help>Check for updates.
You may please refer to the link-DC Release Notes — Release Notes for Acrobat DC Products to check for the latest updates available

If that doesn’t work,