Run-time error '53', File not found

[Michael334732975xj8]

This shows up when opening Word on my

According to another discussion here i have to delete the PDFMaker

/Library/Application Support/Adobe/ MACPDFM/MacPDFM.framework/Versions/A/MacPDFM.

1. Go one folder level up and click on the PowerPoint folder (Group Containers > UBF8346G9.Office > User Content > Startup >

PowerPoint)

2. Drag the file SaveAsAdobePDF.ppam to the Trash

the problem is the SaveAsAdobePDF.ppam doesnt show up

[Abambo]

You should link that discussion so that people can see what gets recommended there and in what context.

You should also tell us what version of Acrobat you have and the OS and version. (the OS is probably macOS).

[Michael334732975xj8]

i am using 15.1.1 (24B91 and its the Adobe pro 2020 MacOS

[akagarg · Accepted solution]

Hi @Michael334732975xj8 

Can you please try running office application in rosetta mode? This is a known error occurs due to incompatibility between the chipset configuration for Acrobat 2020 and ARM-based devices, such as macOS M1, M2, M3

To resolve the issue, run application using Rosetta mode on your macOS device.

For more details, please refer:

https://helpx.adobe.com/acrobat/kb/runtime-error-acrobat2020-apple-m1.html

Regards,
Akanksha

Adobe Acrobat Team

[varase]

Seriously?

Rather than fix their error, Adobe wants Mac users to run their apps in emulation pretending they're really on an Intel machine?

[AnandSri]

Hello @varase

I hope you are doing well.

We have replied to the other thread that you initiated here: https://adobe.ly/43T2gjX

Please try the suggestions, and let us know if you experience any issues.

Thanks,

Anand Sri.

[urvi_1756]

Does anyone know why this error for a missing file below due to an incompatible PDF add-in for Mac has not been fixed by Acrobat in the last 6+ years:

/Library/Application Support/Adobe/ MACPDFM/MacPDFM.framework/Versions/A/MacPDFM

We are tired of workarounds and the solutions posted on the websites work only for a short period of time. Acrobat should not even allow these kinds of erroneous add-ins in the first place.