Save As issue

Report · Sep 16, 2021

Multiple users different clients are having issues with Save as PDF. Stuck on Grey Blank Grey Screen. Ran a repair and issue persist.

Report · Sep 16, 2021

Hello,
We are investigating the issue you have started facing with the latest Acrobat update. Would like some more information from you -

1- Do you see blank view when you click on Home->My Computer or Home->Document Cloud also?

2- Could you please check what is the folder path shown in "CEF_DIR" key at the following registry -
(if you have Adobe Reader) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\Installer or
(if you have Adobe Acrobat) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\Installer?

and if that folder path actually exists on your machine?

To check the above registry, please go to Start->type "regedit" and press <ENTER> key. This will open registry editor.

Thanks for your patience,
-amboo

Report · Sep 29, 2021

Hi @tomh53985788

We have identified few issues, fixed them and released a patch.

I would appreciate if your team applies latest patch via "Check for updates" from "Help" menu in Reader(or Acrobat) and update us if it fixes your issue.

If your issue is not fixed, feel free to reach out to me directly [Email address removed by Moderator: If you need to send any info to the Product team, please send a direct/private message by clicking on the profile of the user and select send the message, please avoid sharing personal info on the public platform] for debugging session.

-Regards

Acrobat Team

Report · Oct 12, 2021

Hi there

Thanks for your time and patience.

The planned update for Adobe Acrobat/Reader DC version 21.07.20099 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html .

For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

Let us know if you experience any trouble and need more help

Regards

Amal

Report · Nov 11, 2021

We have all the updates installed and just last night the machine was rebooted.

Unfortunately we have the problem, when I save the page it remains blank crash.

The problem is not continuous.
Most of the time it works.

What could be the problem?

Report · Nov 12, 2021

Hi there

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Showonline storage when saving file' and 'Show online storage when opening file' > Click OK and reboot the computer once.

Regards

Amal

Report · Jan 15, 2022

With the latest release of Acrobat on Jan 11, 2022, this issue has been addressed.

If your product is not already updated, you can manually do so from within the product. Click on the menu Help-> Check for updates.

Please ensure that Acrobat/Reader is closed and if any AcroCEF/RdrCEF processes are still running, kill them from task manager/activity monitor before running the latest update.

Thanks,

-amboo

Adobe Community

Save As issue

1 Correct answer