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tomh53985788
Participant
September 16, 2021
Answered

Save As issue

  • September 16, 2021
  • 3 replies
  • 2965 views

Multiple users different clients are having issues with Save as PDF. Stuck on Grey Blank Grey Screen. Ran a repair and issue persist.

    This topic has been closed for replies.
    Correct answer Amal.

    Hi there

     

    Thanks for your time and patience.

     

    The planned update for Adobe Acrobat/Reader DC version 21.07.20099  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html .

     

    For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

     

    Let us know if you experience any trouble and need more help

     

    Regards

    Amal

    3 replies

    Amal.
    Amal.Correct answer
    Legend
    October 12, 2021

    Hi there

     

    Thanks for your time and patience.

     

    The planned update for Adobe Acrobat/Reader DC version 21.07.20099  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html .

     

    For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

     

    Let us know if you experience any trouble and need more help

     

    Regards

    Amal

    D
    defaultw6tczti9g4ah
    Participant
    November 11, 2021
    We have all the updates installed and just last night the machine was rebooted.

Unfortunately we have the problem, when I save the page it remains blank crash.

The problem is not continuous.
Most of the time it works.

What could be the problem?
    Amal.
    Amal.
    Legend
    November 12, 2021

    Hi there

     

    Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Showonline storage when saving file' and 'Show online storage when opening file' > Click OK and reboot the computer once.

     

    Regards

    Amal

      Sunil_Soni
      Adobe Employee
      Sunil_Soni
      Adobe Employee
      September 30, 2021

      Hi @tomh53985788 

       

      We have identified few issues, fixed them and released a patch.

      I would appreciate if your team applies latest patch via "Check for updates" from "Help" menu in Reader(or Acrobat) and update us if it fixes your issue.

       

      If your issue is not fixed, feel free to reach out to me directly [Email address removed by Moderator: If you need to send any info to the Product team, please send a direct/private message by clicking on the profile of the user and select send the message, please avoid sharing personal info on the public platform] for debugging session.

       

      -Regards

      Acrobat Team

      AmbooS
      Adobe Employee
      AmbooS
      Adobe Employee
      September 17, 2021

      Hello,
      We are investigating the issue you have started facing with the latest Acrobat update. Would like some more information from you -

      1- Do you see blank view when you click on Home->My Computer or Home->Document Cloud also? 

      2- Could you please check what is the folder path shown in "CEF_DIR" key at the following registry -
      (if you have Adobe Reader) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\Installer or
      (if you have Adobe Acrobat) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\Installer?

      and if that folder path actually exists on your machine?

       

      To check the above registry, please go to Start->type "regedit" and press <ENTER> key. This will open registry editor. 


      Thanks for your patience,
      -amboo

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