Saving Issue..."not responding"

[matthewp21615051]

I'm currently creating a long fillable form that I have been working on for an extended period of time and when I save my project, Adobe Acrobat Pro DC often freezes and I get a "not responding" sometimes this resolves and the program eventually responds, but other times it doesn't respond and I lose any new work that I created since I last opened the file. I have resorted to saving more frequently and saving a backup file with recent progress so that I don't lose everything...it's getting rather annoying not being able to simply click save without fear of losing my work .  I have reinstalled the program and it has not resolved the issue.  I'm more inclined to think it's a Windows issue, but I'm not sure.  My PC is running a completely up to date Windows 10 64bit Home OS.  

Any ideas as to what the problem(s) could be?  

[Amal.]

Hi Matty

We are sorry for the trouble. As described the application is not responding when you try to save.

Is this a behavior with a particular PDF file or with all the PDFs? Please try to save a different PDF file and check. If its a file specific issue please share the file with us for testing. Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

What is the version of the Adobe Acrobat you are using? to check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) and make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates.

You may also try the troubleshooting steps provided in the help article (https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html) and see if that works.

Let us know how it goes.

Regards

Amal

[Roger27514595oomf]

Joining the party. I was edititing a PDF with a lot of form fields including calculations. Wasted quite some time of my life, and some more repeating the same work (but now saving more frequently)...

This should not happen with such a mature product!

[Roger27514595oomf]

Alright, I was too pessimistic. When saving the document, Acrobat was never getting out of "not responding". However, after closing has been enforced and reponing the document, the edits were actually not lost. Not sure where it hang.

[Amal.]

Hi @Roger27514595oomf 

We re sorry to hear that

Please try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Regards

Amal

[Hayley5C80]

I have the same issue, but I am using the latest version of Adobe Acrobat on Mac OS 10.15.5. I am a student and constantly lose my notes from class as I use an online PDF copy of workbooks. It has happened multiple times and is very aggravating.

[Amal.]

Hi there

We are sorry to hear that

If the PDF is stored on a shared network/drive, please try to download the file to your computer locally and then try to open and save in Adobe Acrobat/Reader DC and check.

Let us know how it goes

Regards

Amal

[Sigi0131]

Everything ok

[JR Boulay]

The automatic backup interval can be set in the Preferences:

[Jennifer29484996768f]

I'm on page 75 of 80 pages completing a literal translation and have been working on this for quite a long time. I wish I'd known the information above prior to selecting Adobe this time. Since this was posted 5 months ago, I'm assuming auto save still doesn't automatically work without following the instructions above? In an age where Google docs auto saves as well as Word and Libre, I am surprised I haven't seen at least a prompt to save then or at the very least set this up. 

I've closed other extraneous programs and I'm hoping that it may have saved like the one fortunate souls above. 

My solution: it did recover the document for me thankfully, but I opened the full program first (not the specific file) and it asked if I wanted to save my previous work. Yay! I thought not having an automatic auto save seemed antiquated.