Scanning in color with the Adobe Acrobat problems

[farmgirl1993]

When I try to scan a document in color with my brother Mfc-j6955dw on my iMac running os 26 i get the error message "the selected color format is not supported." I have never had this problem before updating to os 26

[Randy Hagan]

Are you scanning with a TWAIN driver? Or are you using a scan driver provided by Brother?

Since you've already updated, you may want to try using the latest drivers from Brother, which you can get to through this link.

Hope this helps,

Randy

[farmgirl1993]

I have updated with the latest drivers from Brother. I had a chat and call with Brother and with AppleCare and both insisted this is a problem with Adobe. I never had a problem like this before the update to Tahoe and in fact more options as to dpi and the like were offered when you scan. I am hoping someone has a solution.

[Randy Hagan]

I don't have one of those multi-function printers (I use Xerox systems in my shop) so I'm afraid I can't help you directly.

If you open your PDFs in Apple Safari or Google Chrome, can you then print your PDFs? What about Apple Preview? Sometimes narrowing down which software will let you print your PDFs can give you insight on why other software can't. 

I think it's still worth trying these other ways of printing PDFs and making notes of the results. Please let us know if these apps can print your PDFs, and maybe we can find something that will let you print with Acrobat too. For what it's worth, I still run with MacOS Sequioia 15.6.1 and everything's working fine.

Randy

[farmgirl1993]

I can print them no problem. I can't scan a document in color now and the choices offered when scanning by Adobe are not what they were.

[Randy Hagan]

One more thing here: You're not even using Adobe Acrobat when you're scanning color pages with your Brother driver, right?

Randy

[farmgirl1993]

Yes I am using Adobe Acrobat as I try to scan with my Brother device. Again, with the older machine and the previous OS I had more options when scanning as to dpi and it scanned in color if I chose. 

[Randy Hagan]

I think you need to consider that you've updated your operating system, and your printer drivers. Those are new. Different.

You have not updated your Acrobat installation. It's not your fault, but it's pretty rich that Apple and Brother are saying that Acrobat's at fault when they changed their software. If you have a system backup with your previous, working configuration, it would serve you well here. If you don't, that's unfortunate.

I strongly recommend that you look into a disk cloning solution, so you can save a full working configuration for your system before you upgrade, and give yourself the option to quickly go back to a working system when upgrades break your configuration. I personally use, and strongly recommend, Super Duper, and an external SSD at least the same size as your system drive so you can make a clone of your existing, working configuration before doing upgrades. That way, if things go awry, you can quickly revert to your previous, working configuration.

This won't fix your current situation, unless you are fortunate enough to have that handy system backup already. But it will always save you from falling in the same trap in the future.

Wish I had better news for you,

Randy

[farmgirl1993]

You said: "It's not your fault, but it's pretty rich that Apple and Brother are saying that Acrobat's at fault when they changed their software."

Brother when I spoke with them gave me options to try but nothing they suggested worked. Apple said that Adobe has done no updates of Acrobat since Apple introduced Tahoe. I don't blame Apple for updating their software. They are not going to rremain static. One would expect Adobe to adapt theirs in response to the update. I'll call Apple again but it would be nice if there was someone at Adobe I could speak with to take a look at this. Both Brother and Apple were available to chat with with customer service. If Adobe has a way in which to chat with them and see what they suggest I'd love that. It doesn't appear they do.