scanning multiple pages

New Here ,
Sep 27, 2018 Sep 27, 2018

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HI, i have used adobe for years and suddenly today the program will only scan and transfer the first page of a multiple page document. i can find a preset of configuration option that will tell adobe to scan and transfer all pages to a pdf doc. Does anyone know what changes this issue?

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Scan documents and OCR

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correct answers 1 Correct answer

Adobe Employee , May 21, 2020 May 21, 2020

Hi All,

 

Thanks for your time and patience and for your cooperation on this.

 

The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

 

For detailed information about the latest update, please see the Release notes.

 

Please let us know if you experience any issues.

 

Regards,

Anand Sri.

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Adobe Employee ,
Nov 06, 2018 Nov 06, 2018

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Hi anthony953,

As per the description mentioned above, you are facing issue when trying to scan multiple pages into a pdf using Acrobat, could you try clicking "Prompt to scan more pages check box" option under Settings. Please refer to the steps given in the following help document for the same: Scan documents to PDF, Adobe Acrobat

Let us know if you need any help.

Shivam

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Explorer ,
May 18, 2020 May 18, 2020

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Shivam,

 

I don't think you're understanding the scope of the issue. Previously, we could load a stack of 20 pages into our scanner, tell Acrobat to scan, and it would scan every page in the scanner's ADF. However, now it has gotten to where it still feeds every single page through the ADF, says it is scanning all of them (even counts them on the wait box) but it only processes and adds the first page to the file. This has only recently started happening to me as well.

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New Here ,
May 18, 2020 May 18, 2020

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I am having the same issue.  Please mark as unresolved and unsolved.

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New Here ,
May 18, 2020 May 18, 2020

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I'm also having this issue in Acrobat 2020.009.20063. Multiple Pages loaded into Feeder results in only the first page in Acrobat, all other pages are scanned but ignored.

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Community Beginner ,
May 18, 2020 May 18, 2020

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I am having the same problem!

I have uninstalled and reinstalled Adobe Acrobat.

I have checked my printer.

Nothing has changed over the weekend that would have caused this.  

If I put in a stack of pages, it will only scan the first page.

HELP!  I need to scan and can't!

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New Here ,
May 18, 2020 May 18, 2020

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Same problem here!

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New Here ,
May 19, 2020 May 19, 2020

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We are experiencing the same issue on version 2020.009.20063. Reinstall and repair has not fixed the problem. Have tried every scanning option avaiable. Only ONE page is processed.

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New Here ,
May 19, 2020 May 19, 2020

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I get a similiar problem. It scans 4 pages then gets locked up while "optimizing". Is there a registry fix? 

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New Here ,
May 20, 2020 May 20, 2020

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Since the original question was from 2018 my guess is Shivam doesn't work there anymore. I am also getting the same problem for multiple users. Has anyone found a cure for this? I've just been installing the old version of acrobat.

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New Here ,
May 19, 2020 May 19, 2020

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Same problem.  Please advise.

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Community Beginner ,
May 19, 2020 May 19, 2020

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I've just noticed this issue as well after Windows 10 had a recent update this week. Even after checking "Prompt to scan more pages" it will run all the pages through and only display the first page, then ask if the scan is complete or to add more pages to scan. 

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New Here ,
May 19, 2020 May 19, 2020

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I can add my name to the lengthening list of "same problem".  Not only does the multi-page scan stop at the first page, but the application hangs, and can only be stopped with Windows Task Manager.

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New Here ,
May 20, 2020 May 20, 2020

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We are seeing the exact same issue.... it pulls all the pages, then only loads 1.  You have to close Adobe using task manager.  We are using Fujitsu 7160s with the latest drivers.

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New Here ,
May 19, 2020 May 19, 2020

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This issue is not resolved and happens on multiple PCs using the latest version of Acrobat from Creative Cloud. I am using a Brother DSmobile 720d. The scanner will scan all of the pages I feed in, but will only transfer the first page. It will sometime include the second page if that page was on a two sided original and I have duplex scanning enabled. I have used Acrobat with this scanner for at least 2 years on multiple PCs and have not had this issue. This issue began as early as this week for me.

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Adobe Employee ,
May 20, 2020 May 20, 2020

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Hi all

 

We are sorry for the trouble. This issue is reported to our engineering team and they are working on it to find the fix.

 

We will share the update as soon as we will hear anything from them.

 

Regards

Amal

 

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New Here ,
May 21, 2020 May 21, 2020

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We had a client with this issue. As a work around, we installed TWAIN drivers for the scanner and used that within Adobe instead. It gives a slightly different interface, but it's functional until this issue is patched.

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Adobe Employee ,
May 21, 2020 May 21, 2020

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Hi All,

 

Thanks for your time and patience and for your cooperation on this.

 

The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

 

For detailed information about the latest update, please see the Release notes.

 

Please let us know if you experience any issues.

 

Regards,

Anand Sri.

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New Here ,
May 26, 2020 May 26, 2020

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I have this new update of 20.009.20065 installed but I am still getting this issue. I put multiple items in to scan, and it feeds them all through the feeder yet only scans the first page. I then have to individually feed each and every page, and if it's double sided, I have to scan both sides seperate. This is very infurriating as it makes my job take 5x longer to complete.

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New Here ,
May 28, 2020 May 28, 2020

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We are also still experiencing this issue with update 20.009.20065.

 

edit: Nevermind, it is working now. Thanks!

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New Here ,
May 29, 2020 May 29, 2020

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Glad it works for you! 🙂 To bad I'm still having issues lol

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Community Beginner ,
May 31, 2020 May 31, 2020

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I have installed latest update & still only scans 1 page (or 2 pages at most).

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Nope... I have 20067 newly installed and this DOESN'T WORK.  Same issue as everyone else.  20 pages in doc feeder and it only saves first page!!!  This is rediculous.  Going back to PDFxchange which works flawlessly. 

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New Here ,
Nov 08, 2021 Nov 08, 2021

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I am still having the same issue with 21.007.20099 updated installation of Acrobat.

 

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Please Update to Twain drivers from the Scanner website and that should fix the issue for now . Hope this helps. 

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