Screen goes black when adding signature

[jjorgensen]

I am using Adobe Reader DC and I would like to digitally sign a document. When I try to digitally sign it, the screen goes black, nothing happens and I have to press Esc to return to the document.

This fix didn't work

Launch Reader > Edit > Preferences > Signatures .

Under Creation & Appearance > click More > uncheck use modern user interface for signing....

Relaunch Reader and check.

[billzerr · Accepted solution]

If anyone is still having issues with this. Turning off "Use modern Interface" did not work for me. What worked was going to Preferences - Adobe Online Services - Turn on "Sync Preferences across Devices and Document Services". Once I had this on I no longer got the black screen and was able to add my own signatures / initials.

[SIA FOR TECH]

I guess yiu didnt try this as thus way workrd for all

Solved: Adobe Acrobat Black Screen fix
https://youtu.be/MCShMwo55C8

[Fiona239747985t3q]

Me again. It's April 2023, and I still can't add a signature in Acrobat.  I hate Acrobat so much. Adobe charges a lot but only focuses on changing the interface. If the function doesn't work, who cares how fancy it looks???? Acrobat is soooooo buggy. It complains about the incompatibility with my system setting when I launch it, and blacks out when I try to add a signature. I literally hate it. Solutions like rebooting, changing preferences, and checking anti-virus software are workaround, and none of the workaround works. I hope when engineers at Adobe really fix the bugs I am still alive. 

[SIA FOR TECH]

Try this will worl 100%
Solved: Adobe Acrobat Black Screen fix
https://youtu.be/MCShMwo55C8

[Fiona239747985t3q]

Me again. It's April 2023, and I still can't add a signature in Acrobat.  I hate Acrobat so much. Adobe charges a lot but only focuses on changing the interface. If the function doesn't work, who cares how fancy it looks???? Acrobat is soooooo buggy. It complains about the incompatibility with my system setting when I launch it, and blacks out when I try to add a signature. I literally hate it. Solutions like rebooting, changing preferences, and checking anti-virus software are workaround, and none of the workaround works. I hope when engineers at Adobe really fix the bugs I am still alive. 

[spasausinh]

I am also facing the same problem as you :((

[SIA FOR TECH]

Try this video it will solve %100

https://youtu.be/MCShMwo55C8

[Heideröslein]

If you guys still experience this issue, open %appdata%\Roaming\Adobe\Acrobat and delete the DC folder.

You can remove also the DC folders from AppData\LocalLow\Adobe\Acrobat and AppData\Local\Adobe\Acrobatif you want.

[rackstop]

USELESS!!! How can you charge for this product with good concience?!? 

[Kathy36908578dvxe]

It's December 2024, paid Adobe subscription, precisely for this and this is happening, except that I am unable to esc. I have to force quit, and therefore, I lose all information filled in the form. This is extremely frustrating, no customer help, how is this even possible.