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Screen goes black when adding signature

New Here ,
Mar 12, 2020 Mar 12, 2020

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I am using Adobe Reader DC and I would like to digitally sign a document. When I try to digitally sign it, the screen goes black, nothing happens and I have to press Esc to return to the document.

 

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This fix didn't work

Launch Reader > Edit > Preferences > Signatures .

Under Creation & Appearance > click More > uncheck use modern user interface for signing....

Relaunch Reader and check.

TOPICS
Security digital signatures and esignatures

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correct answers 2 Correct answers

New Here , Oct 18, 2021 Oct 18, 2021

If anyone is still having issues with this. Turning off "Use modern Interface" did not work for me. What worked was going to Preferences - Adobe Online Services - Turn on "Sync Preferences across Devices and Document Services". Once I had this on I no longer got the black screen and was able to add my own signatures / initials.

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Community Beginner , Nov 22, 2021 Nov 22, 2021

I just ran into this issue on 2 computers. None of the edit preference settings fixed the issue. Tried repair in control panel for acrobat same issue.

 

Actual fix that worked was to uninstall, restart computer, and reinstall Adobe Acrobat DC through creative cloud.

 

Regards,

Arnel

 

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New Here ,
Apr 06, 2023 Apr 06, 2023

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I am also facing the same problem as you :((

Spa sau sinh

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Explorer ,
Apr 06, 2023 Apr 06, 2023

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Try this video it will solve %100


https://youtu.be/MCShMwo55C8

Encountering a frustrating black screen issue in Adobe Acrobat Reader when attempting to digitally sign a document? You're not alone! In this video, we'll provide you with a simple and effective solution to fix the Adobe Acrobat black screen problem during the digital signing process. 🔍 What ...

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