Send for Shared Commenting Error

[Guest]

I have Acrobat Standard DC (version 20.009.20063.54258) installed on a company PC.  This version was recently installed automatically, overwriting my previous version, which was Acrobat Standard XI (I believe). 

In the prior installation I was able to use Shared Commenting on both Network drives and a SharePoint site without problem. Since the new install, I can no longer use Shared Commenting in either of these locations.  I can start the Send for Shared Commenting dialog and select a network location or SharePoint site, which Adobe validates, stating: "Status: Shared folder location is valid".  The problem is, when I click "Next" on the "Provide a name for this server profile" screen, I get the following error message: "Adobe Acrobat cannot write to the file destination provided. Enter a valid file location.".

What is frustrating is that if I don't select a specific subsite/library on the SharePoint site, Adobe actually creates a document library on the SharePoint site named "AcrobatSharedReviews", but then gives me the error message above when it tries to create the review folder and files.  My IT group has not been any help at this point, so I am reaching out for any advice.

Thanks in advance!

[Amal.]

Hi JunkDriver

We are sorry for the trouble. AS described you are unable to send the document for shared commenting and getting the error 'The file destination provided is not valid. Enter a valid file location.'

This issue is caused because of corrupt preferences. Please refer to the steps provided in the help article https://helpx.adobe.com/acrobat/kb/error-the-file-destination-provided-is-not-valid-enter-a-valid-fi... and see if that works for you.

If it still doesn't work, please try to reset the preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

Let us know how it goes

Regards

Amal

[Guest]

Amal,

I tried both of the options that you provided, but neither option worked for me. 

Regards

[Guest]

As I indicated in my original post, Acrobat can create a new document library ("AcrobatSharedReviews") in SharePoint but will not write to it for some reason. 

[Amal.]

Hi there

We are sorry to hear that. Please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

If it still doesn't work, please try to remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html reboot the computer and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

Let us know how it goes

Regards

Amal