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This morning I received an error saying the server was unavailable when I tried to upload a PDF to send for signature. After a few hours, a new message popped up saying I wasn't connected to the Internet (though I was). After finally struggling with it all day, I decided to uninstall and reinstall. Now the Send for Signature tool has disappeared. I used it yesterday without issue, but today has been a different story. Restarting and reinstalling didn't work.
My Send for Signature Tool re-appeared earlier today. I suspect it related to a server issue on the Adobe side as shortly after I tried sending for signature via the Document Cloud Files link from within the account and I was unable. A message indicated the servers was having temporary issues and that I should try later. Additionally the support section showed a banner indicating Adobe was suffering issues. If this was the cause, it would be useful if Acrobat could indicate that there is a probl
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i sent a screenshot
/e.
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Evan Bowness, UBC Public Scholar
PhD Candidate, Institute for Resources, Environment and Sustainability
University of British Columbia, Musqueam Territory
evan.bowness@ires.ubc.ca<mailto:evan.bowness@ires.ubc.ca>
skype: evan.bowness
FaceTime: evan.bowness@gmail.com<mailto:evan.bowness@gmail.com>
WhatsApp: +55 48 99133-9551
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You can't send screenshots by email. Well, you can send them but we don't receive them.
You can return to the forum and type the reply, clicking the add image button as you would have before. Or just type out the full number (like 2016.123.20022).
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OK.
2015 Release (classic)
Version: 2015.006.30394
I couldn't copy the text directly from the about screen, so that’s a little annoying as a side comment.
was able to get this as well:
Architecture: x86_64
Build: 15.6.30394.253961
AGM: 4.30.72
CoolType: 5.14.5
JP2K: 1.2.2.39492
Macbook
macOS High Sierra
10.13.3
/e.
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Evan Bowness, UBC Public Scholar
PhD Candidate, Institute for Resources, Environment and Sustainability
University of British Columbia, Musqueam Territory
evan.bowness@ires.ubc.ca<mailto:evan.bowness@ires.ubc.ca>
skype: evan.bowness
FaceTime: evan.bowness@gmail.com<mailto:evan.bowness@gmail.com>
WhatsApp: +55 48 99133-9551
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Ok, well this is a bit weird. You are running the Classic version, which does not have access to any web services. It is what you get with a permanent license, which does not include ongoing payment for services. So far so good, except you say you have a Creative Cloud subscription? That would let you run the Continuous version instead, with services.
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I think I mentioned that I purchased acrobat before and now have a CC subscription.
I’m unable to install acrobat through the CC app.
/e.
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Evan Bowness, UBC Public Scholar
PhD Candidate, Institute for Resources, Environment and Sustainability
University of British Columbia, Musqueam Territory
evan.bowness@ires.ubc.ca<mailto:evan.bowness@ires.ubc.ca>
skype: evan.bowness
FaceTime: evan.bowness@gmail.com<mailto:evan.bowness@gmail.com>
WhatsApp: +55 48 99133-9551
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You would at the very least need to uninstall the Classic version.
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This fixed it for me:
Also please execute the following steps below and let us know if it does not help
Turns out I somehow got signed out of my Adobe account and when I signed back in I put a different email than the one associated with my paid Adobe account. So I had Acrobat DC open and was using some of the functions, but couldn't use the send for signature function until I re-signed in with the proper credentials. Hope this helps someone else.
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This worked for me. Thanks.