Send PDF by eMail: Attachment-option not available any more?

[owghh]

Hi, when clicking on the Envelope icon in Acrobat, there used to be a window offering two options: as an attachment via my standard mail-app, or as link to a cloud version. Since yesterday that window is shown all blanc for less than a second, then after some moments of hesitation (no chance to chose anything, thus) an eMail with a link is generated without further confirmation.

How can I get „Send as attachment“ back? (btw, as mentioned by others before: I’d love to be able to set this behaviour once forever, and not having to confirm every single time again.)

Acrobat 2023.001.20143 on Mac OS 10.15.7, standard mail app: Apple Mail

[Meenakshi Negi]

Hi owghh,

Thank you for reaching out.

Would you mind sharing the screen recording of the workflow?

Did you try reinstalling the application? If not, try using the following steps: 

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot the machine.

- Reinstall Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, we may need logs.

Let us know how it goes.

Thanks,

Meenakshi

[lexxlevi]

Hello, I have the same problem since yesterday. It probably happened after a Windows update. I tried the reinstallation as described but it was unsuccessful. When I click the envelope icon, it immediately saves and shares to Adobe Cloud. My e-mail is saved in the settings and the firewall is not blocking the program.
Many thanks for the support.
ll.

[Meenakshi Negi]

Hi lexxlevi,

Thank you for reaching out and sharing the information.

Could you please confirm the application and OS version number?

Thanks,

Meenakshi

[lexxlevi]

Adobe Acrobat Version 23.0 german
Windows 10 Home, Version 22H2

[bob1365]

Same here. Problem started today. Adobe started to attach files to MS Outlook. Outlook is NOT my default email program, Thunderbird is. Outlook has hijacked all files that I wish to email from an app such as adobe, excel, or ms word. I have tried everything to remove outlook from my computer, but to no avail. Now Adobe won't even load the pdf for sending in any email program.

[Meenakshi Negi]

Hi owghh and lexxlevi,

Thank you for reporting this, and sorry for the inconvenience caused.

We have contacted the Engineering team for more information and will get back to you soon.
We appreciate your patience on this.

Thanks,

Meenakshi

[Meenakshi Negi · Accepted solution]

Hi  owghh and lexxlevi,

Thank you for your patience so far.

To send the PDF as an email attachment by default, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

Go to Edit > Preferences >  Email accounts in Acrobat or Acrobat Reader on a Windows machine. For Mac, Application Preferences > Email accounts.

Refer to the screenshot attached below:

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[lexxlevi]

Correct

I tried it once without success, but now it works.

Thank you very much

[Meenakshi Negi]

You are welcome lexxlevi!

Let us know if we can be of any help.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[owghh]

Hi Meenakshi, thanks for giviing the right advice, but please forward to the team, that this option is NOT labeled self-explanatory. What is it good for anyway, I still don’t understand?

[jessical58803518]

Hi,

The "Attach to email settings" check box is not visible.  How do I correct this? 

Thanks

Jessica

[Tara30989110gbvf]

@jessical58803518  - did you figure this out yet? I do not have the box either

[jessical58803518]

Unfortunatley no.  I have messages in a couple other forums and nothing has produced an answer yet.  

[Tara30989110gbvf]

Thanks!  Keep me posted if you find something.  Not sure why Adobe can't chime in here as I pay monthly for thier service so its disappointing.  It works on all my other computers just not my newest desktop and it did work before on it. 

[jessical58803518]

Your reply made me realize that nothing will come of this post so after a bit of a painfull process I managed to get a hold of someone in tech support.  He told me to remove all of the Adobe add in's in Outlook and it worked.  Now when I hit the email icon a new outlook window opens and my file it attached.  No idea if this just broke something else but the email function now works correctly! 

[Tara30989110gbvf]

Thanks!  But i am using a mac and Apple Mail - what steps did they tell you if you don't mind sharing so I can see if it somehow works on my end.  I have outlook on my computer set up but I don't use it because i prefer the apple.

[jens68705539]

This solution did not work for me.  I deselected the add-in in outlook and deselected "send link" under preferences.  This is extremely frustrating.  I cannot share documents this way anymore.  Does not make sense and I hope that you receive enough complaints about this so that it can revert back to how it was.

.

[Mitchell38489736vcw0]

Has this been figured out?  I did the preference uncheck the send as a link button, rebooted my computer, did a dance and said a prayer and I still can't send as ann attachement from Acrobat Adobe Pro.  version 11 worked great but Pro ina pain in the but.  

Please help

[Tara30989110gbvf]

Hi - i called into support and they were able to remote into my computer and get it resolved for me.  I would call or chat with support.