Serial # problem

[darrenr26611134]

I have been shut out of my purchased version of Adobe Acrobat Pro, and Adobe is stonewalling me on getting this fixed, which is unacceptable.  For no apparent reason, I suddenly started getting this message when I try to start Adobe Acrobat Pro 2017, which I purchased in 2018.  I only have one computer, so this message is bogus, seems to be just a way for Adobe to shut me out of the product.  I went to chat, and support is useless, they just claim to have no access to the "activation servers".  I am beyond frustrated with this.  How do I contact someone at Adobe to actually fix this?  

[try67]

Unfortunately, we can't help you with this issue. We saw reports recently of support agents saying they no longer have access to these servers, which sounds odd. Contact them again via chat and ask to talk to a supervisor, perhaps.

You can (and should) also send a complaint via Twitter: https://twitter.com/AdobeCare

[darrenr26611134]

Yeah, Adobe has scammed countless customers with this nonsense, they can simply claim that they don't support the software anymore, and there's nothing they can do.  Except the activation servers obviously still exist.  There should be a class action lawsuit here.

[darrenr26611134]

I paid $500 USD for the software, and Adobe just decides to make it unuseable.  This is utter BS.

[try67]

Adobe employees confirmed that resetting the activation counter is no longer possible, but that the activation servers still work, so make sure you always deactivate your legacy software if you want to be able to keep using it!

See: https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

https://helpx.adobe.com/manage-account/using/policy-account-sharing.html

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

[darrenr26611134]

And that's the thing, I don't have a legacy version.  There's clearly an error in their system because I only have one instance of the software on one machine.  And even if I wanted to check to see if there were other activations, there's no way to do that.  It's a scam.

[try67]

With the newer versions of Acrobat you can deactivate it online via your Adobe account, I believe. That is not possible with the older (legacy) versions.

[darrenr26611134]

Adobe knows EXACTLY what they're doing here.  It's constructive termination of the software and there should be a class action lawsuit for that kind of predatory behaviour.