SERIOUS ADOBE ACROBAT PROFESSIONAL 8 ERROR

[_Phil_Stewart_]

Hi

I am using (or TRYING to use!) Adobe Acrobat Professional 8.
But every time it loads up I receive the following pop-up message:

"A serious error has been detected and Adobe Acrobat 8 Professional cannot continue. Please re-install the application and try again."

I click OK, and then another message appears:
"Acrobat.exe - Application Error
The instruction at "0x05bf1243" referenced memory at "0x12284e88". The memory could not be "written".
Click on OK to terminate the program"

I have tried uninstalling and re-installing but the error comes back!
What can I do?? Can ANYONE help?!!

[_Matthew_Hamann_]

No clue, but you're in the wrong thread anyway. Go elsewhere for help. This thread is dedicated to a specific Acrobat problem.

[_Sue_Ellen_White_]

Enough. We don't need a "thread cop."

[_kevin_cheng_]

Hi all,

I am in the progress of validating the solution / workaround for addressing this issue (on Vista). But I need more volunteers to work with me directly on testing the simple patch.

For those who still experience the issue on Vista (Not XP) and are willing to help, please drop me an email "kcheng@adobe.com"

Thanks again for your patient.

Best regards,
-Kevin Cheng
ALM Quality Engineering Manager

[_Zoran_Svensek_]

Hi all,

I was bought Adobe Acrobat 8 in Slovenian Language, but when I run it, I receive error "A serious error has been detected...."
So I call local support in my country, and they told me, that I need to change language from Slovenian to English, and now is working!!
How to change language: Press and hold Ctrl and then double click on Acrobat. A window will show, where you can change language.

Hope, this will help to someone who is using non-English version of Adobe.

[_Helmut_Kah_]

The problem has been solved on my system! Acrobat Pro 8.0, the 8.1 update, and a further update downloaded from within ver 8.1 have all installed successfully and Acrobat opens and apparently functions as it should. This was just accomplished within the last half hour. Here's how:

I had a similar problem with another application that I use frequently. It also had a "stopped working" problem under Vista. I tracked the problem down by uninstalling software items one-by-one through the Add/Remove function followed by starting that application after each uninstallation until it worked. The application started and runs normally after uninstalling Windows Mobile Device Center 6.1.

I took a chance on reinstalling Acrobat. Windows Mobile Device Center remained uninstalled. Acrobat installed, started, and activated smoothly and now runs normally.

So, I'm wondering whether others with this "Acrobat stopped working" problem have Windows Mobile Device Center (WMBC) installed on your systems and whether uninstalling WMDC will allow Acrobat to activate and function on your systems as it did on mine.

[_rpatel_]

Adobe's download manager tells me that there are no new updates.

[_Mark_Levinsohn_]

All,

Today I worked with Kevin Cheng of Adobe to allow him remote access to my system, facilitating the testing of a fix. I am pleased to report, that it appears that Kevin and the team are near to being a a position wherby they can can release a patch that fixes this issue. Whilst, the patch worked flawlesly on my PC, and imeadiately post applying it, we were able to verify that Acrobat no longer hangs on startup, and that activation functioned as described, I believe that all of you will appreciate that we should allow the team at Adobe, to continue honing down and certifying that the fix, is indeed robust enough to be released. Whilst you all want and need this patch ASAP, clearly you would want that it is tested sufficiently and to a standard that will resolve this issue. Whilst of course there is no gurantee that it will fix all and each of your problem (as individual issues reported here, might not be the same issue), I can assure you that the explanation given by Kevin to me as to the cause of this problem, is credible and also explains the reason as to why this has taken so long to isolate (also why it was not reproducable in-house for them). Patience is a virtue > I am sure that they will shortly post a fix/patch for this issue. My thanks and admiration to Kevin and the entire team there at Adobe, who diligently and patiently worked to track down this issue.

Best regards
Mark Levinsohn

[_Levanah_Tenen_]

I'm pleased that there has been progress on this issue (or "these issues" as the case may be <smile>), at least as they're experienced by people with Vista installed.<br /><br />Has there been any further work done to isolate the problem as experienced by people using XP? As I previously mentioned, because I experienced this problem on my XP laptop, when I later installed CS3 with Acrobat 8.0 (from media, with a serial number) on my new, clean-install XP desktop I turned off the Adobe Updater (by having Zone Alarm automatically deny it all access), and Acrobat 8.0 works fine. I'd like to keep current with updates -- but don't dare turn on the updater, until I'm certain that it won't break my currently working installation. So I hope that once the Vista-related problems are patched, some effort will be put into figuring out the XP-related problems too.

[_karl_kacerek_]

How absoutely wonderfull. I have been struggling with this issue since June and have constantly been checking the web for solutions. I thought I was alone in the woods. Thank you everbody for all of your hard work and I look forward to seeing the patch come out soon.

[Guest]

Kevin:

I did as you suggested but it does not create a log file.

I did find the aum.log file which indicates that after I applied 8.1 Acrobat: "Could not load adobe_aum2pcd.dll"

The other strange thing about the log file is that while the day stamp is correct, the actual time stamp is out by +4 hours.

I can currently create PDFs from some documents, but not all documents, it is really a hit and miss venture.

I also have my activation menus greyed out, but this happened in V7.

Running Vista Ultimate 32 & 64, I am actually doing better under 64 for some reason.

For any designer, Acrobat is pivotal in the proofing process. Maybe I've been lucky all these years, but this is a real mess.

[_Radek_Hulán_]

I had this error as well, but solved it on Vista x64

1. Have deactivated CS3 Web Premium via Photoshop,
2. made a full CS3 uninstall (Adobe did not uninstall correctly)
3. run CS3Clean.exe available from Adobe site
4. run TuneUp Utilities utility called Registry Cleaner
5. restart
6. deleted all Adobe folders under c:\programdata, c:\users\USER\AppData\Roaming, c:\Program Files (x86)\Adobe and c:\Program Files (x86)\Common files\Adobe
7. some files (Adobe PDF!) had ownership set SYSTEM, so I could not delete it, but changing ownership and permission helped:

takeown /F * /R /U "rADo" /S "NOTEBOOK"
icacls * /grant rADo:(F) /C /T /Q

8. installed CS3, including Acrobat 8 Pro
9. run manually Updater5/AdobeUpdater.exe, as Administrator, 3 times
10. everything works now :-)

[_H_Ezzati_]

My problem was:
After installing Acrobat Professional 8.0 on both XP and Vista, it didn't bring up activation window! trying to end process fnplicensingservice.exe caused acrobat to close after about 20secs.

And my solution:
-In Vista
I downloaded this patch
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750
Adobe Acrobat 8 licensing service update """(Windows Vista only)"""
applied it and it solved the problem.
-In XP I tried two modification together and I don't know wich one really helped!
First I started XP using /numproc=1 switch in boot.ini (assumed that dual-core processor is interfering)
I replaced C:\ProgramFiles\Adobe\Acrobat8.0\Acrobat\FNP_Act_Installer.dll with the one found in above mentioned patch.
Tried to run acrobat and Yes! activation window appears and everything is runing smoothly.
then removed /numproc=1 from boot.ini and still OK.
looks that the patch which is "Windows Vista only" is working fine for XP too.

tell me if this works for you folks :)

[_kevin_cheng_]

Hi H Ezzati,

Your solution for XP looks interesting.
Do you know if modifying boot.ini to /numproc=1 has any significant?

Thanks,
-Kevin

[_H_Ezzati_]

Hi Kevin
I really can't find out as I don't know how to deactivate Acrobat's license and try again having both processor cores active.

[_H_Ezzati_]

... Continued from #254
The idea of disabling one core is that recently my mainboard crashed and I decided to replace the whole system.I have to tell you that I had no problem using acrobat on my old PC.
As my previous CPU was a P4 2.4 and the new one is Athlon 6000 X2 dual-core, I guessed this problem could be dual-core related. and because I was tired of reinstalling windows several times and trying many changes in BIOS and etc, I had no hope that this will work, so I tried both ways together and now can't decide which one was helpful.
By the way, my brother has a PC with Athlon 3600 X2 dual-core, but he's not experiencing any problem at all! :))

[_Phil_Bock_]

I just found out about this problem the hard way. Downloaded a patch yesterday (10/25/07) that came from Adobe -- thanks Adobe!!!-- and now I've got that "serious error" with 8 professional. Is it fixed? If so, will somebody tell me where to go to get the fix?

[_Phil_Bock_]

I got the same error message yesterday after downloading some patch or automatic update that Adobe sent me. (Thanks Adobe.) Anybody know how to fix it?

It seems like many people are experiencing this same error.

[_Bernie_Lomus_]

There is no solution yet Phil, unfortunately. I experience the same problems, as do a lot of XP users. Adobe can't figure the problem out (as of yet). In my case, even 'hovering' over a .pdf-file with the mouse causes this error to pop up! I'm still waiting for some kind of solution either (all the others posted here at this forum did not help me in any way, unfortunately)... guess you should do the same.

[LoriBelleDeFurio]

On October 2nd, Kevin Cheng posted a solution to the original problem after he and others were able to resolve it:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750

I don't quite understand why this continues. Could someone help me understand?

[_Nick_Ardwark_]

Loti - we have never been told of a fix for XP. Even the download site your refer to says it's for Vista.

[_Bernie_Lomus_]

And moreover, this solution does not work for everyone. I tried the same approach for instance, and it failed...

[_Mr__Daniel_Ward_]

I had a slightly different problem to the ones listed here (unless i missed another post).
yesterday i installed CS3 Design Premium on my work PC running XP. installation went fine (took aaaages! bit of a slow computer i'm guessing). i opened acrobat 8 pro and it told me i had to open another CS3 program first.
did this, still all fine. before i reopened acrobat after putting the license key in etc in photoshop, the updater started downloading updates (without asking). i only knew it was doing this as there was a new icon in the system tray so i looked at what it was. i thought sure i'll update all the software, no problem.
after the updater had installed all its downloads, i tryed to reopen acrobat and got this error -

the instruction at "0x00000000" referenced memory at "0x00000000". the memory could not be "read"

notice the numbers are all '0's and the memory could not be "read" rather than "written" like the other errors in this thread.
this error came up before acrobat opened at all, this is the only thing that would happen. i would push Ok and that was it. nothing.
tryed a few different things in this thread to no avail, including reinstalling acrobat.

I then uninstalled acrobat from the machine, did a search for anything 'acrobat' and removed them too, restarted then reinstalled it. this time i opened it up and it worked! i went to 'check for updates' preferences and tuned off acrobat from the list so it won't update to the obviously stuffed 8.1.
thought i would post this so if anyone else gets this slightly different error i got they'll see there is hope and also maybe so adobe staff will see it and
b get rid of the 8.1 update. IT OBVIOUSLY DOESN'T WORK

[_Aandi_Inston_]

>So maybe so adobe staff will see it and get rid of the 8.1 update. IT OBVIOUSLY DOESN'T WORK

Not sure why you ruined a measured and sensible post with this.
Clearly it does work for many people.


Aandi Inston

[_Mr_Halle_Berry_]

Guys...
I was having the exact same problem
There is a posted solution for XP that has worked for me, and I have updated to 8.1 and have not had any problems.

I went in and uninstalled 8.0 went into the registry removed all references to 7.0, then reinstalled 8.0 w/o any problems.
Don't forget to back up the registry first, and reboot inbetween each instance.

[_Jeff_Moran_]

Hi Everyone,

Looks like a quick summary of the issue may help everyone. This thread has really morphed over time and a few separate issues with the same error message has come about. What follows are the known solutions. If you try them out and find that they do not work for you please be clear what you tried when you post again. It will help our research continue on the issue.

Vista Users
On October 2nd, Kevin Cheng posted a solution to the original problem after he and others were able to resolve it:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=3750

XP Users
We found early on that the following steps would work for those on XP.
1. . Backup the following file, C:\Documents and Settings\All Users\Application Data\FLEXnet\adobe_00080000_tsf.data.
2. Delete the file from the location above, but not the back up.
3. Reboot the cpu
4. Launch Acrobat and see if it requires you to activate again.
5. If it does, activate Acrobat again. If not, repeat the steps but uninstall and reinstall Acrobat after step #3.

Other causes on XP.
MS LiveOne Care was seen to cause conflicts with Activation, along with other firewall software. Be sure to allow FNPLicensingService.exe access to the internet/network on your machine.

Thanks
Jeff