Shared Review not loading in Acrobat Reader

[ChickenSoda]

After my company updated to the latest version of Acrobat Standard, I can no longer create shared reviews that work in Adobe Reader. Opening the file in Reader will result in no shared review connection of any sort. It will only load in Acrobat Standard. This was not an issue until the recent update. 

Are there any workarounds to this? My only solution now is to have my entire team request a license for each person to get Acrobat Standard which is NOT an ideal solution. This seems like a bug of some sort. 

[Amal.]

Hi @ChickenSoda 

Hope you are doing well and sorry to hear that .

To better understand the problem you are facing, could you please confirm if this issue is with a specific PDF file or all PDFs? It would be helpful to try opening a different PDF file and see if the issue persists.

Additionally, could you please explain the workflow or steps you are taking before encountering this issue? If possible, a small video recording of the same would be very helpful in identifying the root cause of the issue.

To ensure that you have the latest version of Acrobat Reader, please check the version by going to Help > About Acrobat. If you are not using the latest version, please update to version 23.01.20093 by going to Help > Check for updates. Also, try repairing the installation from the help menu (Windows Only) and restart your computer.

If the issue persists, please try resetting the Acrobat preferences as described in the following article: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

If the issue still persists, it might be helpful to create a new test user profile with full admin rights on Windows or enable the root account on MAC and try using the application there to see if the issue persists.

I hope this information helps

Regards

Amal

[Mattias5CEA]

Hi!

I am having the same problem right now: The shared comments do not load in Acrobat.

Regards,
Mattias

[Amal. · Accepted solution]

Hi there

What happens when you try to view the document online via web browser?

What is the version of the Acrobat DC you are using? To check the version, go to Help > About Acrobat and ensure you have installed the recent version 23.06.20320. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Also, go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online storage when opening the file' > click OK and reboot the application and check.

~Amal

[Mattias5CEA]

Hi Amal,

it worked online via web browser, but not in Acrobat.

I cleared "Show online storage when opening the file", and that did the trick. Thanks! 🙂

Regards,

Mattias

[Amal.]

Hi there

I'm glad to hear that it worked for you online via the web browser, and you found a solution for Adobe Acrobat by clearing the "Show online storage when opening the file" option. If you have any more questions or run into any other issues, feel free to ask. 😊👍

~Amal