SharePoint Online Integration Failing to Open Files in Acrobat Desktop

[tylers11541016]

I am running into issues opening PDF documents in our SharePoint Online environment in desktop Acrobat. We have the SPO-Adobe integration setup in our environment. When I click on a PDF in SPO it opens the document in Adobe Document Cloud. In Document Cloud there is a button to open the file in desktop and when I do it opens Acrobat but I get the following error:

Has anyone else ran into this issue or have suggestions to try?

[S. S]

Hi @tylers11541016,

Hope you are doing well. Sorry for the trouble, and the delayed response.

Our team worked on a few issues with the SharePoint integration and made improvements with the latest update.

Would you mind updating the app to the latest version (2024.005.20428) and let us know if the issue is fixed for you?

To do so, go to Menu-> Help-> Check for Updates.

Regards,
Souvik.