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Whenever I open the Adobe Acrobat program I get a sign in window that auto signs me in. I see myself logged in the corner for a second *sometimes* before the program auto closes. I can log into creative cloud fine, when I try to open the Acrobat program the same experience happens.
When I try to run as administrator this happens:
I've tried uninstalling and reinstalling adobe. I've tried uninstalling and reinstalling creative cloud. I can log into the program fine on other devices.
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Hi there
The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.
Regards
Amal
Amal
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Hope you are doing well and thanks for reaching out.
Have you started experiencing this issue recently?
What is the version of the application you are using ? To check the version please take help from the article https://helpx.adobe.com/acrobat/kb/identify-product-version.html
Also, please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-reader-application-error-quot-the-... and see if that works.
Let us know how it goes
Regards
Amal
Amal
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Regarding application version, its the most up to date version - 2023.003.20216
Regarding compatibility settings - this didn't work. My settings were already unchecked.
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Hi there
What happens when you check the settings for the compatibility mode?
Regards
Amal
Amal
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Same issue persists in compatibility mode for windows 7 and 8.
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Hi there
Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Adobe freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.
Regards
Amal
Amal
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Hi there
The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.
Regards
Amal
Amal
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I have the same issue as the OP, have the latest version updated, and this problem is persisting.
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I'm also having the same issue and haven't been able to find a solution yet.
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Hi there
This issue has been reported to our engineering team and is being worked on.
The fix will be available in future updates.
~Amal
Amal
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I'm having the same problem here at School. Since 2022 and Adobe still causing the same problem?
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Hi @strong_Melody7476,
Hope you are doing well. Sorry for the trouble.
Would you mind sharing a screen recording video of the entire event for further investigation?
Also, here are a few steps you might want to try:
1. Ensure that you are working with the latest version of Acrobat (installer can be downloaded from here: https://adobe.ly/4jRpHQ5);
2. Try removing the previously existing license files: https://adobe.ly/4deKp9W;
3. Log in to https://adobe.ly/4jXq7nW and scroll down to "Active Sessions," removing all the sessions that show up there.
Once done, run the cleaner tool for Acrobat (https://adobe.ly/4dnkcGo), and then reinstall the application, and let us know if that works for you.
Look forward to hearing from you.
Regards,
Souvik.

