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Sign in loop, program close

New Here ,
Jul 07, 2023 Jul 07, 2023

Whenever I open the Adobe Acrobat program I get a sign in window that auto signs me in. I see myself logged in the corner for a second *sometimes* before the program auto closes. I can log into creative cloud fine, when I try to open the Acrobat program the same experience happens.

 

Michael30941923lt1z_1-1688737431904.pngexpand image

 

 

When I try to run as administrator this happens:

 

Michael30941923lt1z_0-1688737389406.pngexpand image

 

I've tried uninstalling and reinstalling adobe. I've tried uninstalling and reinstalling creative cloud. I can log into the program fine on other devices. 

 

TOPICS
Crash or freeze , PDF
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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

Hi there

 

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

 

Regards

Amal

Regards
Amal

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Adobe Employee ,
Jul 07, 2023 Jul 07, 2023

Hi @Michael30941923lt1z 

 

Hope you are doing well and thanks for reaching out.

 

Have you started experiencing this issue recently?

 

What is the version of the application you are using ? To check the version please take help from the article https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Also, please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-reader-application-error-quot-the-... and see if that works.

 

Let us know how it goes

 

Regards

Amal

Regards
Amal
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New Here ,
Jul 07, 2023 Jul 07, 2023

Regarding application version, its the most up to date version - 2023.003.20216

 

Michael30941923lt1z_1-1688739951257.pngexpand image

 

 

Regarding compatibility settings - this didn't work. My settings were already unchecked.  

 

Michael30941923lt1z_0-1688739833897.pngexpand image

 

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Adobe Employee ,
Jul 07, 2023 Jul 07, 2023

Hi there

 

What happens when you check the settings for the compatibility mode?

 

Regards

Amal

Regards
Amal
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New Here ,
Jul 07, 2023 Jul 07, 2023

Same issue persists in compatibility mode for windows 7 and 8. 

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

Hi there

 

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Adobe freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

Regards
Amal
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Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

Hi there

 

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

 

Regards

Amal

Regards
Amal
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New Here ,
Jan 08, 2024 Jan 08, 2024

I have the same issue as the OP, have the latest version updated, and this problem is persisting.

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New Here ,
May 05, 2024 May 05, 2024

I'm also having the same issue and haven't been able to find a solution yet.

 

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Adobe Employee ,
May 07, 2024 May 07, 2024

Hi there

 

This issue has been reported to our engineering team and is being worked on.

 

The fix will be available in future updates.

 

~Amal

Regards
Amal
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New Here ,
May 15, 2025 May 15, 2025

I'm having the same problem here at School. Since 2022 and Adobe still causing the same problem?

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Adobe Employee ,
May 15, 2025 May 15, 2025
LATEST

Hi @strong_Melody7476,

 

Hope you are doing well. Sorry for the trouble.

 

Would you mind sharing a screen recording video of the entire event for further investigation?

 

Also, here are a few steps you might want to try:

1. Ensure that you are working with the latest version of Acrobat (installer can be downloaded from here: https://adobe.ly/4jRpHQ5);

2. Try removing the previously existing license files: https://adobe.ly/4deKp9W;

3. Log in to https://adobe.ly/4jXq7nW and scroll down to "Active Sessions," removing all the sessions that show up there.

 

Once done, run the cleaner tool for Acrobat (https://adobe.ly/4dnkcGo), and then reinstall the application, and let us know if that works for you.

 

Look forward to hearing from you.


Regards,
Souvik.

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