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Sign in loop, program close

New Here ,
Jul 07, 2023 Jul 07, 2023

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Whenever I open the Adobe Acrobat program I get a sign in window that auto signs me in. I see myself logged in the corner for a second *sometimes* before the program auto closes. I can log into creative cloud fine, when I try to open the Acrobat program the same experience happens.

 

Michael30941923lt1z_1-1688737431904.png

 

 

When I try to run as administrator this happens:

 

Michael30941923lt1z_0-1688737389406.png

 

I've tried uninstalling and reinstalling adobe. I've tried uninstalling and reinstalling creative cloud. I can log into the program fine on other devices. 

 

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Crash or freeze , PDF

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2023 Aug 09, 2023

Hi there

 

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

 

Regards

Amal

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Adobe Employee ,
Jul 07, 2023 Jul 07, 2023

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Hi @Michael30941923lt1z 

 

Hope you are doing well and thanks for reaching out.

 

Have you started experiencing this issue recently?

 

What is the version of the application you are using ? To check the version please take help from the article https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Also, please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-reader-application-error-quot-the-... and see if that works.

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Jul 07, 2023 Jul 07, 2023

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Regarding application version, its the most up to date version - 2023.003.20216

 

Michael30941923lt1z_1-1688739951257.png

 

 

Regarding compatibility settings - this didn't work. My settings were already unchecked.  

 

Michael30941923lt1z_0-1688739833897.png

 

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Adobe Employee ,
Jul 07, 2023 Jul 07, 2023

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Hi there

 

What happens when you check the settings for the compatibility mode?

 

Regards

Amal

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New Here ,
Jul 07, 2023 Jul 07, 2023

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Same issue persists in compatibility mode for windows 7 and 8. 

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hi there

 

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Adobe freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

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Adobe Employee ,
Aug 09, 2023 Aug 09, 2023

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Hi there

 

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

 

Regards

Amal

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New Here ,
Jan 08, 2024 Jan 08, 2024

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I have the same issue as the OP, have the latest version updated, and this problem is persisting.

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