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1

Signatures applied from browser, are not visible in Acrobat

New Here ,
Nov 30, 2024 Nov 30, 2024

can someone help me. we sent a smallpdf file for esign. we got the email to download. when we download we don't see a signature 

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Security digital signatures and esignatures
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Adobe Employee ,
Dec 03, 2024 Dec 03, 2024
LATEST

Hi @romantic_person4548,

 

Hope you are doing well. Thanks for reporting this.

 

Just to understand, were you able to see the signature if you opened the file on a web browser? 

Please share a screenshot of how if looked when on the web browser compared to when opened on Acrobat Desktop.

[I suggest sharing the screenshot over a private message. To do so, click on my profile name followed by the blue "Send Message" button on the next page]


-Souvik

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