Signatures applied from browser, are not visible in Acrobat

[romantic_person4548]

can someone help me. we sent a smallpdf file for esign. we got the email to download. when we download we don't see a signature 

[S. S]

Hi @romantic_person4548,

Hope you are doing well. Thanks for reporting this.

Just to understand, were you able to see the signature if you opened the file on a web browser? 

Please share a screenshot of how if looked when on the web browser compared to when opened on Acrobat Desktop.

[I suggest sharing the screenshot over a private message. To do so, click on my profile name followed by the blue "Send Message" button on the next page]

-Souvik