Signing a document

[gtsolid]

Hi sirs,

I'd like to sign a document who has just been signed, but with an error: Invalid policy constraint.

I'm not interested in this error, my goal si to sign and then send it back. I could accept that signature.

Is there any way to solve this problem? I also notice there no free forms to put my signature.

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

Please go through the correct answers marked in the similar discussions listed below and see if that works for you.

https://community.adobe.com/t5/acrobat-discussions/signature-is-invalid-invalid-policy-constraint-ce...

https://community.adobe.com/t5/acrobat-discussions/previously-valid-signing-certificate-shows-invali...

Hope it will help

Regards

Amal

[gtsolid]

Hi, those 2 discussions didn't brought to any solution. 

Maybe it's not an Acrobat problem, but a policy one. For example the field "Certificate Policies" is empty.

But the certificate is issued by "Siemens Trust Center" so it should be recognized.

So i'm not able to understand what is the invalid constraint

[Amal.]

Hi there

It seems to be an issue with the certificate issuer. Please check if its registered under AATL https://helpx.adobe.com/acrobat/kb/approved-trust-list1.html and EUTL https://helpx.adobe.com/document-cloud/kb/european-union-trust-lists.html

Regards

Amal

[gtsolid]

No, it isn't. Siemens doesn't appear under both AATL and EUTL

[Amal. · Accepted solution]

Hi there

We are sorry to hear that. There isn't much that we can do in this case. Please try to sign using a different signature certificate and see if that works for you.

Regards

Amal