Signing documents doesn't work

[Amitloaf]

I used to use Acrobat Reader to sign my documents. Now I own Acrobat Pro DC and signing is not possible anymore. When I click on the Signature button it just doesn't do anything. Can you help?

[AkanchhaS]

Hi Amit,

As described above, Signing is not possible anymore. When clicking on the signature button it just not doing anything. There are a few things you need to check:

1- It could be possible, document security doesn't allow you to sign it. Open PDF>right click (Ctrl+D)> Document properties>Security>Signing

2- To apply signature, which option do you select. Certificate signature or Fill & Sign for simple signing?

3- If you can't sign any PDF, then make sure your application is up-to-date. Reboot the system first then Open Acrobat>help>check for update>close and reopen app.

Let us know if it makes any progress. 

Thanks,

Akanchha

[Amitloaf]

Security says Allowed. Also - I can't do it for any documet.

I'm using the "Sign documents by typing or drawing a signature" button: 

This button just doesn't do anything. In adobe reader it was working great.

I updated the app and it still doesn't work. Also tried to reinstall.

[Amitloaf]

I tried reinstalling, using acrobat reader again (which did work) and then uninstalling it and going back to pro. Nothing works and I can't even get the signature panel to open, can't draw a new signature, etc.

[oc273191572c22]

Same thing for me . How can one fix this?

[Baje_PH]

was this fixed? this is an issue that I am facing now,

[No28079010kwi6]

2024, still no luck.

[Praveen22844146r7dr]

Same here

[Novus5FA3]

same here, is there any update or fix?

[Praveen22844146r7dr]

@Novus5FA3 Check the latest reply.

[Praveen22844146r7dr]

Finally, the fix is here
---------------------------

As advised by Adobe support, the Acrobat Pro DC 64bit version still required some optimization , so he sent me the link for 32-bit and I tried, it's working perfectly. Link below.
https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/win32/Acrobat_DC_Web_WWMUI.zip

[beavb20151900]

I have the same problem, can someone from Adobe @akanchhas confirm that Praveen is supplying the correct solution? I am hesitant to download an unknown link.

[Praveen22844146r7dr]

Hello Bro.,. As I mentioned I got it from Adobe support & its works. You can open a case with an Adobe agent and ask for his assistance. Also, you can verify the link using Sandbox or related.

[beavb20151900]

Ok, that has worked, thank you!

[AkanchhaS]

Thanks for sharing your findings with others @Praveen22844146r7dr 

@beavb20151900  

That is a genuine link to download the installer. You can also get the same from Adobe's official page https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

~Akanchha 

[Martink21]

But when are you going to solve it? I have the exact same problem - and we are now in July 2023. Nothing happens when I click the icon - tried everything.

[Si_al]

Hello, I have the same issue. I purchased the Acrobat Pro 64-bit a short while ago, and my work laptop has been changed quite recently. At first, I had no issues with the new laptop and the Acrobat Pro program as a whole-- Scans and everything else work properly-- but the Sign button is useless. Could you please urgently assist? I have checked for updates, played with identity settings, and deleted some AppData folders as suggested-- nothing seems to do the trick. The latter fix of using the 32-bit version seems a lot of work, to be frank, and not being tech-savvy myself, I don't know if it's safe to uninstall the 64-bit to install the 32-bit just so I can add the signatures to my documents. Will you guys help me out with restoring the previous glory of the attached "Sign" button? 🙂

[toca31927368ylwx]

Hi Brother.,. As I referenced I got it from Adobe support and its works. You can open a case with an Adobe specialist and request his help. Additionally, you can confirm the connection utilizing Sandbox or related.