Slow page deletion?

Report · Sep 22, 2023

Just wondering if anyone has experienced slowness when deleting pages from a PDF document? It just started yesterday for me, and I think there might have been a small update just before it started happening. I am running Acrobat on a newer iMac, using the old Adobe interface (I find the new GUI totally unusable).

Anyways, when I go into the "organize pages" tab, highlight the thumbnails of the pages I want to delete, and hit "delete", Acrobat takes several minutes to complete the operation, even if it's only a few pages.

I am now also very regularly getting the "one or more pages in use" deletion error, which was a lot less frequent before.

Anyways, just wondering if anyone might have a fix or suggestion.

Thanks!

Brad

Report · Sep 26, 2023

Hi @Brad30385456oc5m

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also, please go through the correct answers marked in the similar discussions listed below and see if that works for you:

https://community.adobe.com/t5/acrobat-discussions/acrobat-dc-error-can-t-delete-page-error-is-quot-...

https://community.adobe.com/t5/acrobat-discussions/one-or-more-of-these-pages-are-in-use-and-could-n...

Hope it will help

Regards

Amal

Report · Sep 26, 2023

Hi Amal, thanks for the suggestions. I should have added that this issue is occurring in all my PDFs (the majority of my files are around 10 Mbs or so, usually around 500-800 pages) and I did check to ensure my Acrobat is up to date before posting. And, I also tried rebooting (several times) before posting. So, definitely an across-the-board issue here that doesn't seem to have an easy fix.

Also, I've since identified what might be a collorary issue of file saves failing after combining PDFs. This operation either takes a long time or (often) fully crashes Acrobat. This may possibly be more common when overwriting files of the same name, but it's really not working at all after the recent update.

Thanks again for the help.

Brad

Report · Sep 27, 2023

Hi @Brad30385456oc5m

We are sorry to hear that. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal