Some Fields and data missing when I open a saved pdf

[TL4313]

I created a vba program in excel that opens an Adobe DC Pro form, fills fields with data, saves the PDF, and emails the PDF to a specific person.

When I open the saved PDF from the Adobe DC program, all fields and data appear.  When I open the PDF directly from the PDF file some fields and data do not appear until I change the zoom, page down to the next page, or I highlight the page.  I need this not to happen because it will confuse the recipient.  I have tried multiple settings, but it still happens.  I do have javascripts in many of the fields to make them read only if there is data in them.

Is there a fix for this problem?

[Amal.]

Hi there

We are sorry for the trouble. As described the data in the fields appear on changing the zoom level

What is the version of trhe Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC

Make sure you have the latest version of Adobe Acrobat/Reader DC v20.009.20067. Go to Help > Check for Updates.

Also, please try to reoair the installation (For Windows Only) Go to Help > Repair Installation and see if that makes it better.

Also, please check for any missing/pending updates for video drivers and firmware and try updating them.

Let us know how it goes

Regards

Amal

[TL4313]

I have the latest version, all updates are installed, and I did a repair.  The problem still happens.  It happens on other PCs also.

[Amal.]

Hi there

We are sorry for the trouble. We need some more information for a better understanding

Are these PDF files stored on a shared network /drive? If yes please try to download the file locally to your computer and try opening them with Adobe Acrobat /Reader DC and check.

Also, please try to turn off the protected mode for testing. Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Preferences > Enhanced Security > Turn Off the Protected Mode and uncheck the Enhanced Security > Click OK
Note: Please turn on the security after testing

Let us know how it goes

Regards

Amal

[TL4313]

I tried saving the pdfs to my desktop.  They still open without showing all the fields/data.

I tried turning off the Enhanced Security.  They still open without showing all the fields/data.

If I try to open them from the test email where the pdf is an attachment...they still open without showing all the fields/data.

If I open them directly from Adobe Pro...they are fine.

Also, the first pdf opened often displays correctly, but the pdfs opened next do not.

Thank you for your assistance.

TL4313

[TL4313 · Accepted solution]

I found the issue. 

On the options tab for text fields is the option to "Scroll long text".  When I unchecked that option on my text fields where "Multi line text" was also unchecked...then my pdfs rendered correctly.

[Amal.]

Hi there

We are glad to hear that the issue got fixed.

Feel free to contact us for any assistance in the future.

Regards

Amal