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Hi,
Executing the Acrobat Pro installation file (Acrobat_Set-Up.exe) opens a white screen window and there is no progress or even error messages. The installation required log-in and I did it as requested. Is there anyone who experienced and resolved this issue? Thanks!
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Hope you are doing well and thanks for reaching out.
Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.
Let us know how it goes.
Regards
Amal
Amal
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Hope you are doing well and thanks for reaching out.
Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.
Let us know how it goes.
Regards
Amal
Amal
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Thank you so much, Amal! Your guidance resolved the issue. The clean-up and installation went well, the first execution of Acrobat Pro required log-in, and the log-in worked.