Suddenly Cannot Open PDF Files

[KarynA]

Suddenly, I get the message "You do not have permission to open the application 'Adobe Acrobat' followed by a notification of Adobe "suddenly quitting" and that it will be reported to Apple. I could open files this morning, and this is now for every PDF file I attempt to open. My account is current, the app is updated, and I've restarted my Mac. Please advise. Thanks!

[Harsh Vardhan Pareek]

Hi @KarynA 

Hope you are doing well.

As per the issue description that you can't view PDFs. Would you mind sharing a few details to understand the issue better?

1. If possible, please share the screenshot of the error message for a better understanding.

2. If the file is saved on a shared network/drive please download and save it to your computer locally and then try to open it and check.

3. Application version?

Looking forward to hearing back from you.

Thanks,

Harsh

[KarynA]

Hello, Harsh.

I am attaching the screen shots. I am trying to oopen files from my computer, not a shared network drive. It's version 21.0. Also, I am my own administrator on my laptop, and I am using my own personal WiFi. I was able to use PDF this weekend, so this is a sudden thing. Thank you. 

[Harsh Vardhan Pareek]

Hi @KarynA 

Thanks for providing the details, here is a helpful article on a similar issue. Kindly follow the troubleshooting steps provided there.

https://helpx.adobe.com/in/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acr...

Let us know if that helps.

Thanks,

Harsh

[KarynA]

This did not help, sadly. I have followed all the steps to clean, uninstall, and reinstall. I still get the same error message. 

[KarynA]

Never mind. I kept trying things, and somehow fixed the issue. Thank you.

[Harsh Vardhan Pareek]

Hi @KarynA 

Sorry for the delayed response. We appreciate that you have confirmed that the issue is fixed.

Let us know if you need any more help.

Thanks,

Harsh