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Participating Frequently
November 19, 2024
Answered

Suddenly unable to countersign documents

  • November 19, 2024
  • 2 replies
  • 3102 views

We have requirments for progressive countersignatures in our documents.  Typically three to four.  In some cases, one person may sign a document in multiple locations, say twenty times.  This week, we are no longer able to apply more than a single signature to a document.  This has happened before and suddently resolved.  How do we resolve the issue?

This topic has been closed for replies.
Correct answer MikelKlink

I created a sign off page and generated a dummy signature for it.  For years, our process has been to click on sign, draw a rectangle to encapsulate the signature, then enter the passcode.  The document, then gets stored on a secured server, picked up by the next person and so on.  Some documents come back from, scanned, from the field and are reviewed.  Each section requires a signature.  Currently, this has become a three pass procedure where we use the caligraphic "signature", on each section, go back and make the document editable, then add the date to each "signature", then sign.

 

At no time have we constructed any kind of field.  I could find nothing about certifying a document, other than the verbage inside of the newer signature dialog box.  Not sure about different types of signatures.


The signature in your SignedSignature.pdf has both a DocMDP and a FieldMDP transform; in other words, it's a certification signature with even more restrictions. So in particular after that signature others are not allowed to add new signature fields, you have to prepare empty signature fields before certifying to allow others to countersign.

 

So apparently where you "click on sign" you have a functionality that creates a certification signature. And indeed, the bottom-most icon in the toolbar screenshot you show is the icon for "Certify (visible signatures)". Instead of that you should use the "Digitally sign" functionality of the "Use a certificate" tool:

(You can change the customization of your toolbar to contain that functionality in addition to or instead of the certify functionality.)

I just signed your Signature.pdf with "Digitally sign", see the attached Signature-Regular.pdf, and this file can be signed arbitrarily by others.

 

 

 

2 replies

MikelKlink
Participating Frequently
November 20, 2024

What kind of signatures are you talking about? Simple electronic signatures like pasted images of in signatures? Signatures applied by Adobe Acrobat Sign? First hand digital signatures?

Participating Frequently
November 20, 2024

Talking electronic signatures.  The ones that include teh verbage "Digitally signed by....", along with a watermark graphic and the date and time.  I saw something about having to add email addresses and uploading the document.  That is strictly forbidden by our customer.  Our process, for many years has been to author, sign, review, sign, approve, and sign.  Three individuals, three signatures, one document.  Other documents are multi part which would require a person to sign the same document multiple times.  I have documents in my hand that, as of 31 October, were still signed by multiple people.

 

MikelKlink
MikelKlinkCorrect answer
Participating Frequently
November 20, 2024

I created a sign off page and generated a dummy signature for it.  For years, our process has been to click on sign, draw a rectangle to encapsulate the signature, then enter the passcode.  The document, then gets stored on a secured server, picked up by the next person and so on.  Some documents come back from, scanned, from the field and are reviewed.  Each section requires a signature.  Currently, this has become a three pass procedure where we use the caligraphic "signature", on each section, go back and make the document editable, then add the date to each "signature", then sign.

 

At no time have we constructed any kind of field.  I could find nothing about certifying a document, other than the verbage inside of the newer signature dialog box.  Not sure about different types of signatures.


The signature in your SignedSignature.pdf has both a DocMDP and a FieldMDP transform; in other words, it's a certification signature with even more restrictions. So in particular after that signature others are not allowed to add new signature fields, you have to prepare empty signature fields before certifying to allow others to countersign.

 

So apparently where you "click on sign" you have a functionality that creates a certification signature. And indeed, the bottom-most icon in the toolbar screenshot you show is the icon for "Certify (visible signatures)". Instead of that you should use the "Digitally sign" functionality of the "Use a certificate" tool:

(You can change the customization of your toolbar to contain that functionality in addition to or instead of the certify functionality.)

I just signed your Signature.pdf with "Digitally sign", see the attached Signature-Regular.pdf, and this file can be signed arbitrarily by others.

 

 

 

Abambo
Community Expert
Community Expert
November 19, 2024

Check this with Adobe support via the admin console.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
November 20, 2024

Admin Console?  Where would I find that?

Abambo
Community Expert
Community Expert
November 21, 2024
quote

Admin Console?  Where would I find that?


By @Mike378354922co7

You need to be on a Team or Enterprise subscription for this. You need to be a pland administrator to use the admin console.

ABAMBO | Hard- and Software Engineer | Photographer