Switching from 32 bit Acrobat and Photoshop to 64 bit version.

[bence_4133]

Dear Adobe Community,

In 2015 I bought a MacBook Pro, and also, I have bought 3 softwares from Adobe. 1 of the softwares was an Acrobat Pro DC. I got it in a package, it has a CD, and the necessary product key.

The other 2 softwares were in bundle, Premier Elements 14, and Photoshop 14. I have the 2 CDs for these two softwares, and also the product key.

A couple of days ago, I have bought a MacBook Pro 2024. I wanted to install these software on my new computer. I searched for the CD-s, and I launched them on my new MacBook. I started with the Premier Elements and the Photoshop. Unfortunately, after inserting the CD, it says, that it is a 32 bit software, and I cannot install them on my computer. And I am really sad about that, because I’ve been using Photoshop and part of the Premier Elements for a long time.

I also tried to install the Acrobat Pro DC. I inserted the CD, I could launch the installer, but at the description part it stucks. I believe it has the same issue, with the 32 bit, 64 bit problem, just somehow this does not give it as an error. But as the Acrobat Pro DC is also from 2015, I reckon this is the same problem.

Both of these softwares are students versions. I am still student, I have my valid student card.

I really would like to use these softwares in the future as well. When I bought them, I was hoping, that I will be able to use them in my whole life.. Please let me know, if you could help me, as Adobe Customer Care could not help on this...

Thank you very much in advance.

Best regards,

Bence

[S. S]

Hey @bence_4133,

Hope you're doing great! Thanks for reaching out!

Since you have the serial keys handy, could you please log in to https://adobe.ly/4fHlYTe and register the applications there? That would be awesome!

Once you do that, you'll be able to download the latest installer files directly from the website.

The installers should work perfectly with your system, and the installation process should be pretty easygoing.

Just give me a shout if you run into any issues.

-Souvik

[bence_4133]

Dear Souvik,

Thank you very much for your reply at Adobe Community!

I have followed your instructions, and I am attaching pictures of the procedure.
So, as I have the serial keys, I have already registered the applications. Actually, when I log in, they were already there(screenshot attached). I downloaded the (MacOS) softwares, and I was not successful. I have the same issue, like when I use the CDs.

About the Acrobat: I have downloaded the application, the installer wizard launched, but at the description part, the installation failed, it does not continue the procedure (screenshot attached).
About the Photoshop: I have downloaded the application, and when I launched the dmg file, I can see, that the install file is not supported. When I try to open it, I get the message, that the software developer needs to publish a new version (screenshot attached).
About the Premiere: Acts totally same like the Photoshop (screenshot attached).

So at this point I am still stuck with getting my Adobe softwares. 🙁

Thanks for your help in advance,
Best regards,
Bence




 Adobe Community

S. S (Adobe Employee) mentioned you in a post! Join the conversation below:

[Acrobat Discussions] <> Re: Switching from 32 bit Acrobat and Photoshop to 64 bit version. <>
Hey @bence_4133 <>,



Hope you're doing great! Thanks for reaching out!



Since you have the serial keys handy, could you please log in to https://adobe.ly/4fHlYTe and register the applications there? That would be awesome!

Once you do that, you'll be able to download the latest installer files directly from the website.



The installers should work perfectly with your system, and the installation process should be pretty easygoing.



Just give me a shout if you run into any issues.



-Souvik

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[S. S]

Hi @bence_4133,

Thank you for your prompt response. Could you please log in to the community and upload the screenshots?

You referenced them; however, I am unable to view them.

-Souvik

[bence_4133]

Hello Souvik,

Yes, sorry. It happened because I replied from mail.

So the pictures regarding my previous post are attached here.

Thanks for your help in advance,
Bence

[S. S]

@bence_4133,

I see!

This link, marked with the correct answer, should help: 9508600.

Let me know if this is what you are looking for.

-Souvik