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The Combine Files tool isn't working

Community Beginner ,
Sep 05, 2021 Sep 05, 2021

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I have launched Acrobat Web from my Creative Cloud Desktop app. All tools apart from those that say "Start free desktop trial" are working, with the exception of "Combine Files". I get an error message "Unable to process request. Please contact customer support for help". Anyone know what the issue might be?

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Edit and convert PDFs, General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Sep 06, 2021 Sep 06, 2021
Hi Carolynb Hope you are doing well and sorry for the trouble. As mentioned you are unable to use the free combine tool on Acrobat Web and getting the error Unable to process request. Is this a behavior with a particular PDF file or with all the PDFs that you try to combine? Please try with a different PDF file and check. Also make sure the PDF is not secured or password protected. As a free user you can only complete one free transaction and download the resulting file one time (Once in 2...

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Adobe Employee ,
Sep 06, 2021 Sep 06, 2021

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Hi Carolynb

 

Hope you are doing well and sorry for the trouble. As mentioned you are unable to use the free combine tool on Acrobat Web and getting the error Unable to process request.

 

Is this a behavior with a particular PDF file or with all the PDFs that you try to combine? Please try with a different PDF file and check. Also make sure the PDF is not secured or password protected.

 

As a free user you can only complete one free transaction and download the resulting file one time (Once in 24 hrs). For more information please check the help page https://helpx.adobe.com/document-cloud/faq/try-acrobat-online-services.html

 

Regards

Amal

 

 

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Community Beginner ,
Sep 07, 2021 Sep 07, 2021

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Hi Amal,

Thank you for your reply. I had used it one time already. I was not aware there was a once per 24 hours limit for free users I did not see it stated anywhere and it was not clear that this is the case.

Regards,

Carolyn.

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