The first time the Chrome extension is enabled, how can I disable the new tab pop-up?

New Here ,
Jun 06, 2019 Jun 06, 2019

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After installation of Acrobat, I open up Chrome and am greeted with an extra Chrome tab of Adobe "welcome" nonsense.  Can this tab be prevented with registry key or another setting?

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Install update and subscribe to Acrobat

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Adobe Employee ,
Jul 05, 2019 Jul 05, 2019

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Hi Mike,

Apologies for the late reply, I hope you must have got a fix for this by now. As you are getting an extra Chrome tab of Adobe "welcome".

Please try to disable the tab through the registry: Windows registry editor version 5.00

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AV General]

"bSIDMode"=dword:00000001

I hope this works for you, do let us know the results.

Regards,

Amal

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Community Beginner ,
Jul 11, 2019 Jul 11, 2019

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Hi Amal,

I really appreciate the attempt.

Because we don't have Reader DC but Acrobat DC I tried it under Adobe Acrobat\DC as well as Acrobat Reader.  The first had no effect, the second had an undesired effect.

When using the exact key mentioned above, the tab does indeed not open, but that is because the extension doesn't get enabled.  It makes the "Enable Extension" button to act like clicking the grey close x.  The extension is not removed from Chrome as I can manually enable it from chrome://extensions.  If I manually enable the extension, the new tab still shows up.

Chrome_EnableExtension.jpg

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Participant ,
Jul 12, 2019 Jul 12, 2019

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Hi There,

Apologies for the inconvenience,

This is the welcome screen asking to enable the extension. Once you enable the extension the screen will not appear again.

As you mentioned, "If I manually enable the extension, the new tab still shows up" which new tab you are referring to, could you please send us the screenshot of the same?

We need some more information for a better understanding.

Regards,

Amal

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Community Beginner ,
Jul 12, 2019 Jul 12, 2019

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If you click enable extension, this new tab opens.

https://helpx.adobe.com/acrobat/kb/acrobat-pro-chrome-extension.html

I don't want this URL to display after enabling the extension.

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Participant ,
Jul 15, 2019 Jul 15, 2019

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Hi Mike,

Apologies for the inconvenience caused.

We have tested the same at our end, the new tab opens for the very first time you enable the extension, it's a design behavior. You can simply close the tab and it will not appear the second time.

Let us know if it does appear again in your case. For better understanding please provide us with your workflow that you are following.

Regards,

Amal

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New Here ,
Jul 23, 2021 Jul 23, 2021

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we have this problem. we are enabling Acrobat ext in NonPersistent VDI environment. we couldnt capture this in our profile management solution. how can disable this additional Tab from opening. each time our users login to VDI, they see this.

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Community Beginner ,
Jan 04, 2022 Jan 04, 2022

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Hi Amal,

I am experiencing the exact same behavior as Mike.  I have just installed Adobe DC on Windows 11 and the extension in Chrome. I have verified that the extension is enabled. Every time I launch Chrome, it opens a second tab with the URL: https://helpx.adobe.com/acrobat/kb/acrobat-pro-chrome-extension.html  I have told Chrome to start with "New Tab" and it still opens a second tab with that URL. Can this be disabled in the registry?

Thanks,

Peter

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New Here ,
Jan 19, 2022 Jan 19, 2022

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I am having the same issue.  

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New Here ,
Jan 31, 2022 Jan 31, 2022

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I am also having the same issue. I have the Adobe Acrobat extension installed on my browser. EVERY time I open the browser the following pops up in a new tab:

https://helpx.adobe.com/acrobat/kb/acrobat-pro-chrome-extension.html

 

This is very frustating. How do I get rid of this pop up? Sure someone at Adobe has a solution now?

 

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New Here ,
Jan 31, 2022 Jan 31, 2022

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BTW....this happens in both Chrome and Edge browsers for me. What is the solution?

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New Here ,
Feb 16, 2022 Feb 16, 2022

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Hello,

 

Do we have any update of this issue?

We're experience the same issue with Adobe Chrome Extension in a non-persistent VDI environement.

How can we disable this new tab permanently to show up?

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New Here ,
May 19, 2022 May 19, 2022

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Same issue, three years after it was discussed and not resolved. Even after agreeing to use the reader as default, still opens a tab, every time. Amal may have left Adobe, but the issue remains. This nagging shows how needy the Adobe marketing policy is. Torturing existing users is hardly helpful, wish they give up already. 

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