The "Get started" windows keep popping up when opening Acrobat Pro/Save PDF/Open new tab

[KING HAI23052928970i]

Hi all,

My user is facing a weird issue. The "Get Started" window always appears when she opens the Acrobat Pro.

Also, the "Get Started" window will appear when she saves the PDF or opens a new tab in Acrobat Pro.

I tried to reinstall the Acrobat, but it still appeared.

Is there anyone who can tell me how I can solve this issue?

[Eric5CCE]

Meenakshi - Please send. Thanks.

[Timothy32669232ebtg]

Please send to me as well...

[MGRoberts]

Still waiting for the Adobe work around.

[netadmin@austinbank]

Having same issue.  Help please.

[katiet13992230]

I am also having this issue and it is very disruptive.  Is there a fix for this yet?

[zlat_6146]

Please send me the information how to fix this problem a.s.a.p.

Thanks

[ls_rbls]

Hi @zlat_6146 ,

Go to page 2 of this thread. The solution was shared, and it also seems that the bug was addressed via updates.

However, if this is still happening after you've updated your current version of Acrobat, it seems like such solution has worked for some users but not every user. 

Does the problem still manifests even you've repaired or uninstall/reinstall your version of Adobe Acrobat ?

[Robert29289945lpor]

I'm having the same problem. How do we make it stop?

[katart17]

Same thing happing to me...

[ludovicallo]

Same here ? Could you share the workaround ?

[PhoenixKW]

Add me to the list of people having this same problem. Will someone share the workaround with all of us? I'm not understanding why the information is being shared privately. 

[Ellen13800]

Do you mind sharing the solution for disabling the Get Started window that MeenakshiNegi sent you privately?

[Meenakshi Negi]

Hi All,

Thank you for reaching out, and sorry about the delay in response.

We will share the workaround with you all in the private messages. Please allow us some time to recheck this with the team. We appreciate your patience so far. 

Thanks,

Meenakshi

[Lou32718161lr40]

Hello, I am also having this issue. Please send the workaround.

[austinb95177518]

Please share! This is quite annoying when we use Adobe all day long.

Why is this being shared privately? 

[Mohd Ammar5CDD]

I'm guessing because it's not an "official" solution but just a temporary workaround. The person is tagged as Adobe Employee so they might not want to make it appear as official if anything goes wrong.

Btw I tried it but it didn't work for me. You need to make some changes to the system registry.

[Emily24315508ta0n]

I still haven't been sent anything to fix this.

[Shahzad26298167vqe0]

Why is this fix/work around being shared only privately? I also need this solution. Could you not just post the steps here?

Thanks.

[Michael28319352inj1]

I'm having the same issue along with 5 others, each are on our new computers. Thanks!

[Crystal32851732vhzq]

Thanks can you also share with me as well? 

[Bobby32859382wshd]

When you are able, please share workaround with me.  Thank-you.

[Carlos A. Pereira]

Having the same problem here. Would appreciate very much a solution to this.

[PauloJRibeiro]

Please , Send me the workaround

[jkintzearly]

I am also having this issue. I waited a couple of days in case it resolved itself, but it has become quite annoying. I would swear this was something we used to be able to turn off in the preferences, but I cannot find it now.

[Darren32742246ouoo]

Running into this issue as well. Please share workaround or post if possible.

Thanks,