The "Get started" windows keep popping up when opening Acrobat Pro/Save PDF/Open new tab

[KING HAI23052928970i]

Hi all,

My user is facing a weird issue. The "Get Started" window always appears when she opens the Acrobat Pro.

Also, the "Get Started" window will appear when she saves the PDF or opens a new tab in Acrobat Pro.

I tried to reinstall the Acrobat, but it still appeared.

Is there anyone who can tell me how I can solve this issue?

[Stéphane272532377hgw]

Hello, I am also having this issue. Please send the workaround.

[Kenneth32831381cfja]

having the same issue.  Please share.

[Darren32742246ouoo]

When Meenakshi went silent I began wondering if an update for Acrobat was in the works. Installed the update today and it resolved the issue.

[katart17]

Any chance we could get the solution....?

[MGRoberts]

The registry solution that was sent to me from the Adobe rep did not work. This is what was sent to me. maybe it will work for some one. It seemed to have worked for part of the day. Now pop ups are back.

 As you get the Get started pop-up every time, please try creating the below registry as a workaround- [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\UsageMeasurement] "bHighbeamNoticeShown"=dword:00000001  

[Shahzad26298167vqe0]

Thanks - I've been waiting four days for the rep to send a fix. Hopefully this helps... But I guess I shouldn't hold my breath.

[Shahzad26298167vqe0]

Thank you MGRoberts. This Regedit entry worked for me. Hopefully it doesn't start popping up again.

No thank you to Meenakshi - a week later and still haven't bothered to send anything.

[ds316]

I also have this issue. It is RIDICULOUS that the solution/workaround is not shared publicly!

[Meenakshi Negi]

Hi All,

The latest Adobe Acrobat version (23.06.20360) released today addresses this issue. Please update the application to the newest version using the following steps:

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.

Let us know how it goes.

Thanks,
Meenakshi

[Darren32742246ouoo]

Update resolved this issue for me. Thanks Meenakshi for the update.

[MGRoberts]

Yes. The update has resolved this as of now.

[Meenakshi Negi]

Hi Darren32742246ouoo and MGRoberts,

Thank you for the confirmation. Glad to know the issue is resolved.

- Meenakshi