The version of this file is not compatible with the version of Windows you are running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.

New Here ,
Nov 15, 2018 Nov 15, 2018

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I am running Acrobat DC on a 64-bit Windows 7 system.

This morning when I open any pdf file, I get the message:

The version of this file is not compatible with the version of Windows you are running.  Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.

What do I need to do to fix this?

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Nov 27, 2018 Nov 27, 2018

Hi paul-chicago,

Sorry for the delay in response.      

As per the issue description mentioned above, you are getting above mentioned error when opening any pdf file, is that correct?

Try running Acrobat in compatibility mode by locating Acrobat icon on the desktop > right click > properties > compatibility tab > check the box run this program in compatibility mode for and select Windows Vista from the drop-down options. click Apply OK and check.

Let us know if you need any help.

Shivam

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LEGEND ,
Nov 15, 2018 Nov 15, 2018

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Moved to Acrobat forum.

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Adobe Employee ,
Nov 27, 2018 Nov 27, 2018

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Hi paul-chicago,

Sorry for the delay in response.      

As per the issue description mentioned above, you are getting above mentioned error when opening any pdf file, is that correct?

Try running Acrobat in compatibility mode by locating Acrobat icon on the desktop > right click > properties > compatibility tab > check the box run this program in compatibility mode for and select Windows Vista from the drop-down options. click Apply OK and check.

Let us know if you need any help.

Shivam

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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