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There's something wrong with my Adobe PDF viewer, it can't read my pdf files correctly....

New Here ,
Sep 13, 2019 Sep 13, 2019

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Yeah...basically 50% of slides become corrupted when viewing with adobe, Microsoft edge pdf viewer is so uncomfortable I want to  keep using adobe, Please help....

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correct answers 1 Correct answer

Adobe Employee , Sep 13, 2019 Sep 13, 2019

Hi Chstk,

 

Thanks for reaching out, as described above, you are getting issues with reading /viewing the PDF file, correct?

 

It seems to be an issue with fonts embedding, please try the following troubleshooting steps and check if that works for you

 

  • Open the PDF file that is creating the problem,  Go to Tools > Print Production > Preflight > Type Fonts in the search box >Select , List potential font problems >Click on, Analyse and fix. and check
    clipboard_image_0.png
  • Also, please try the following preference set
...

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Adobe Employee ,
Sep 13, 2019 Sep 13, 2019

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Hi Chstk,

 

Thanks for reaching out, as described above, you are getting issues with reading /viewing the PDF file, correct?

 

It seems to be an issue with fonts embedding, please try the following troubleshooting steps and check if that works for you

 

  • Open the PDF file that is creating the problem,  Go to Tools > Print Production > Preflight > Type Fonts in the search box >Select , List potential font problems >Click on, Analyse and fix. and check
    clipboard_image_0.png
  • Also, please try the following preference settings. Go to Edit > Preference > Page Display > Select, Use local fonts > Click OK and restart the application and check.
    clipboard_image_1.png

 

 

Let us know if that works for you

 

Regards, 

Amal

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New Here ,
Sep 21, 2019 Sep 21, 2019

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I tried the steps but it didn't work for me, using googld pdf viewer at the moment, hope I can fix this problem

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Adobe Employee ,
Sep 23, 2019 Sep 23, 2019

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Hi there,

 

Could you please share the PDF file with us for testing purpose. Please upload the PDf file on document cloud -  https://documentcloud.adobe.com/link/home/ and share the link with us.

 

Regards

Amal

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Thank you, Amal! I've been having issues for weeks and you've just fixed it in 1 minute.  Legend!

 

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Adobe Employee ,
May 27, 2024 May 27, 2024

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Hi @kerrym91939294

 

We are glad to hear that.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

~Amal

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