Toolbar stays customized only in first doc, uncustomized everywhere else

[Richard32767964opgc]

I'm in Acrobat Pro 2023.006.202320 on macOS (M1 chip).

What I did:

- Opened pdf 1

- Succesfully customized the toolbar the way I want

- Opened pdf 2

What I expected

The customized toolbar would appear in pdf 2 as well

What actually happened

1. A totally different, uncustomized toolbar is shown.

2. When I attempt to re-customize the toolbar while in pdf 2 (View > Show/Hide > Customize toolbar), bizarelly the customization dialog displays my customized toolbar. Changing and saving a customization this in the customization dialog(like moving an icon up or down, or adding another one)  doesn't change the actual toolbar in pdf 2. Here's a screenshot showing the actual toolbar, and the customization dialog displaying a totally different toolbar:

3. When I re-open pdf 1 though, the customized toolbar is displayed.

Tried restarting.

At this point, all I can think of is to uninstall/reinstall.

Does anyone know how I can get out of this stuck mode? FYI I've seen posts about switching to the "old UI", but I see no such option in my View menu: I'm stuck with the new UI (which looks totally different from the UIs in online help articles like this one: https://creativecloud.adobe.com/cc/learn/acrobat/web/customize-toolbar?locale=en-CA

Any help greatly appreciated. Thanks!

[Richard32767964opgc]

Now it's suddenly working: the customized toolbar appears in pdf 2.

What I did to fix it makes no sense to me:

• With all files closed, clicked on Your files under Adobe cloud storage (I had been opening files from Recent)
• Click on pdf 2

A new menu that had never been displayed before for PDF 2 appeared on the far right, including Add Comments:

• I clicked Add comments

What  happened:

PDF 2 opened, now displaying the customized toolbar.

If I close pdf 2 and open it by double-clicking, the customized toolbar continues to be displayed, whether I open it from Recent or Your files.

I'm mystified.

[gary_sc]

Hi, @Richard32767964opgc, I'm not fully sure what happened either, but when I see things like this, my first thought is to rebuild the preferences. Here's how to do that in Acrobat

How to reset Acrobat Preference settings to default?Adobe Support Communityhttps://community.adobe.c...

[Richard32767964opgc]

Wow. Wow. Just, wow.

Now for no discernible reason whatsoever, suddenly I can't save changes -- I'm prompted to Save as -- and the toolbar spontaneously reset, removing all customizations. All I did was use make 2 comments using my customized toolbar. In Files, the option to Edit Comments has vanished:

Is this version of Acrobat Pro just full of bugs, does anyone know???

[Richard32767964opgc]

Oh, and the customization dialog is back to believing -- falsely -- that my toolbar is still customized:

By the way, this is on a second computer (same version of macOS), with a brand new installation of Adobe Acrobat Pro. So the problem isn't in the installation. It's either in the file which is in Adobe's cloud, or -- more likely -- this binary just has bugs.

Anybody else experiencing this?

[user3153668]

Hi @Richard32767964opgc ,

Thank you for writing to us !!!

Can you please share the below details to help us with debugging this issue

• Mac OS version details
• Plist file placed at /library/Preferences/com.adobe.Acrobat.Pro.plist

Regards,

Ishita