Touch Screen Scrolling with ONE Finger

[Don't want one!]

I have a touch screen and until yesterday was able to scroll using one finger. Now I can't. I can only scroll using two fingers. I've searched for answers and keep getting directed to using a touch pad. 

When I try to use one finger, I end up "drawing" a box filled in with blue.

HELP!

Thans!

[Mindy258316552p5a · Accepted solution]

I found the fix.  Figured I'd come back and post it since Adobe just seems to want to ask a bunch of questions. Open a doc and right click anywhere on the page.  Click the HAND SYMBOL at the top of the menu.  That's it.

[Chris 486]

We'll need some more information to help.

What is your touch screen and computer model and specs?

What is your OS?

Is this only happening in acrobat?

Did you have any recent updates?

Be detailed, the more information you can give us the more we can help you out.

[Don't want one!]

I have a Microsoft Surface 4 computer with Windows 10. There have been no recent updates. And I guess I didn't specify that it's happening in Adobe Acrobat Pro DC. I use and access .pdfs all the time and it just started yesterday. 

Thanks!

[Chris 486]

Thanks fo the response! To clarify on my question above, is this only in acrobat, or all programs?

[Don't want one!]

I only use Acrobat from Adobe. The one finger scroll works in WORD, in general, and in other programs.

Thanks!

[user3153668]

Hi @Don't want one! 

Can you please mention the Acrobat Pro DC version that you are using?

1. Launch Adobe Acrobat 
2. Select Help > About Adobe Acrobat

Regards,

Ishita Verma

[Mindy258316552p5a]

I'm having the same problem, but I guess you don't know how to fix it?

[Mindy258316552p5a]

I just upgraded to Pro.  I didn't have this problem before that.  If I can't scroll with one finger, I want to cancel Pro.  I'm on a Dell XPS 13, and this is the only program that is doing this.

[Mindy258316552p5a · Accepted solution]

I found the fix.  Figured I'd come back and post it since Adobe just seems to want to ask a bunch of questions. Open a doc and right click anywhere on the page.  Click the HAND SYMBOL at the top of the menu.  That's it.

[Don't want one!]

OMG! Thank you so much! I've been so frustrated and decided to try to find the answer today and YOU had it! THANK YOU a million times over!!!

[Daniel18301710acxr]

In my version (Acrobat Pro - Latest ver) the menu appears when the mouse is moved to the bottom middle of the screen.  Click the Hand icon there.

[Karen2859481619m9]

Thanks a million! So crazy... it just started happening out the blue and I've been frustrated for weeks. Thanks for posting the totally simple, although not obvious, solution!

[kristianm68443495]

**CORRECT SOLUTION HERE** You sir are a genius!! This is the perfect and correct answer without having to ask 1,000 questions for no reason. Thank you!!

[Will30513300b43t]

Thank you so much!!!!!

[PerryDies]

Hi! I would add that if you want to skip having to right click every time you open a document you can enable Touch Mode to "Always" via the preferences with the following steps:

1. Click "Menu."
2. Click "Preferences."
3. Click "General" from the "Categories" pane on the left.
4. Under the "Basic Tools" section is a drop-down menu entitled, "Touch Mode."  Mine was on "Auto-Detect"
5. Click the drop-down menu and select "Always."

I realize this is nearly a year later, but your answer came up when I Googled the same problem I was having with my touch-screen PC.  If you didn't already know it, I hope it helps!

[Karen2859481619m9]

*THANK YOU. I was clicking it every time to reset. It's amazing how obscure
Abode has made this!*

[Natalie32807578g8gi]

Thank you!!!!!! 

[Wally34393634zuik · Accepted solution]

You have saved what is left of my hair, now works a treat.

[Steve274247066ttw]

Thank you, I appreciate it very much. They should not make it this difficult to figure this stuff out.

[Dawn37331643nqf2]

Thanks!  I was searching for the solution.  Lots of them posted but none worked.  This one did!  And so simple.  But I don't understand why touch scrolling is disabled by default in the first place???

[Dawn37331643nqf2]

For the last month I was using Edge because I didn't have the time to search for the solution to be able to use my touchscreen.  Adobe, please make note of this.  It shouldn't be this difficult.

[enoch37095717fmgg]

this actually works