Trouble installing-auto update Acrobat DC continuous update August

[jörgw47408277]

Hi,

Using Mac: My subscription (CC2017) Acrobat DC continuous doesn't get auto-updated (The new Ruler pref - isn't available)

So i downloaded the August Patch

If i want to install the update manually; the Acrobat DC is grayed out (although i've got R/W permission)

How can i Fix this please?

Best Regards

[kglad]

what happens when you start to install the downloaded dmg?

[jörgw47408277]

Thats the one, i've downloaded..... if the DMG is opened; it contains the .pkg package

[kglad]

double click the dmg.

if that fails to start installation and opens the pkg file, double click the pkg file.

[jörgw47408277]

like i said before; the update starts UNTIL have to pick the Acrobat application Step

(which is grayed out, so the update can't start)

[kglad]

i don't understand what your picking when you double click the pkg file so using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[jörgw47408277]

Okay: step by step

1 Downloaded the DMG

2 Opend the DMG

3 Install by double-click on the .pkg update file

4 Dialog window: install Adobe Acrobat DC (17.012.20095) - GO ON (Yes)

5 Dialog window: This takes..... 440 MB diskspace - INSTALL

6 Install Starts...... (after user-password)

7 Please CHOOSE the copy of Adobe Acronbat TO UPDATE

Then the process stalls Because: GRAYED OUT Acrobat Application,

so the install-process can't be completed

[kglad]

use an admin account or create a new admin account to update, or contact adobe support.

[Tim Chatman]

I am also experiencing this exact scenario as you describe. I'm also looking for answers. Also when trying to uninstall and then install via the Creative Cloud app, I get an installation failed" message. When I click the Learn More I get:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 17.9.20058.0 Acrobat DC/Acrobat DC Installer.pkg_17.009.20058 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer /tmp/26047018-6B6B-4774-B90A-B4F27DA96956/Acrobat_DC_Web_WWMUI/Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

[kglad · Accepted solution]

https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html