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Trouble printing from Adobe Acrobat

New Here ,
Apr 09, 2024 Apr 09, 2024

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Hi all, 

 

So I have a weird situation.
I am trying to print from adobe, but when I try to print I get the error:

Could not create PDF from:

/var/folders/wh/gz9d71nj37ncrv1_sfgpv5140000gp/T/PSaJl80A.tmp

Using Adobe PDF Settings: High Quality Print

 

see the log file for details.

First off I am not sure where the log file is.
When I print the same file on my partners macbook, to the same printer there is no issue.
So i guessing there is somehthing funky going on with my setup.

I tried uninstalling CC, and re-installing, but to no avail.
So any help in diagnosing this would be gratefully appreciated.


TOPICS
General troubleshooting , PDF , Print and prepress

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Adobe Employee ,
Apr 15, 2024 Apr 15, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Would you mind sharing the steps you are doing to print the PDF file?  A small video recording of the same would be very helpful.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

 

Please check for any pending/missing updates for printer driver and firmware and try to remove the printer driver from your computer, reboot, and reinstall it from the manufacturers website and see if that works.

 

Please go through the help page: https://adobe.ly/4aRRkDJ and check
 
Try to repair the installation from the help menu (Win Only) and see if that works.
 
You may also try to reset the Acrobat preferences as described here https://adobe.ly/3xFqnVx and check

 

Let us know how it goes.

 

~Amal

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