Trying to embed video in PDF and only Soundwaves are showing

[samw24933130]

I'm trying to Embed a video in a PDF using Acrobat Pro DC, and once placed on the page, it never shows the video, all it is showing is soundwaves and only the sound plays, not the actual video. The video is .mp4.

[Kristen228476354deu · Accepted solution]

Hi Everyone,

I think this might work:

In Acrobat, go to:

Edit>Preferences>Security (Enhanced)

Uncheck “Enable Protected Mode at startup (Preview)”

Close out of Acrobat, reopen your file, and then it should work. However, this could be a lot of work for someone and they might get frustrated. It would be great if we could be a "trusted source."

Hope this helps,

Kristen

[JR Boulay · Accepted solution]

Until Adobe finds a way to play a video reliably and with the playback control bar in a PDF file, the best thing to do is to place it as an attachment and use a button (for example) to trigger the opening of the attachment in the default video player.

[daphnest]

It is 2024 and Adobe still hasn't resolved this issue. I'm having the same problem, and when I disable security as recommended, the file just closes when I click play. The feature worked fine years ago...

[Amal.]

Hi there

We are sorry to hear that. I have tried to reproduce the issue on my end and its working as expected.

Is this an issue with a particular video file that you are trying to embed? Please try with a different video file and see if that works.

If you are exporting the video from the different application, please check the export settings as well and see if that helps.

Let us know how it goes.

~Amal

[janice.22283967]

Dear Amal. My video does not play anywhere except on my mac. https://acrobat.adobe.com/id/urn:aaid:sc:EU:f649f2a4-6393-4ca2-9fd3-5da1293399b4

[janice.22283967]

Top video added in Indesign. Bottom video added in Acrobat. Neither work anywhere except on my mac. https://acrobat.adobe.com/id/urn%3Aaaid%3Asc%3AEU%3A58e251bd-4c96-4d78-b317-157e4354d691/?filetype=a...

[vislaw50]

This has been a maddening pull-your-hair-out reality with embedded videos
in PDF files for years. I cannot understand why we still must suffer with
this. Our workaround is to embed videos using Microsoft Word and then
upload using DocSend. I'd much rather have a true PDF file with working
embedded video but at least this workaround allows our clients to play the
video as long as they have access to DocSend through their browser.

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