Trying to Install Adobe Acrobat Pro DC on new PC - Update required error

New Here ,
Jan 15, 2022 Jan 15, 2022

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I have a 2015 release of Adobe Acrobat Pro DC that I have been running on my old PC.  Just bought a new one and it won't install on Windows 11 using Edge. I get an error stating that my browser or OS is not longer supported.

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Install update and subscribe to Acrobat

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Community Expert ,
Jan 15, 2022 Jan 15, 2022

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Hi @Tim22672719gkg6, Where are you trying to download and install it from? Have you tried another browser, such as Chrome or Firefox? If you originally purchased your copy as a digital download, you should still be able to access the download from your account on Adobe's website if you are logged into with your Adobe ID. 

 

But note that it's possible 2015 won't install on Windows 11. See here: Can I run my Adobe apps in Windows 11?

 

If you originally downloaded an installable (.exe) file directly to your old machine, and you still have your Product Key handy, you may be able to copy that over and install it directly. It could still be in your "Downloads" folder or some other directory where you saved it. But I'm not sure if this will work with a DC Pro 2015 release.

 

You also might find more information in this thread: https://community.adobe.com/t5/acrobat-discussions/acrobat-2015-full-version-download/td-p/9508600. Let us know how it goes!

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New Here ,
Jan 20, 2022 Jan 20, 2022

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I have the dvd that I purchased, no download

 

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Community Expert ,
Jan 21, 2022 Jan 21, 2022

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That's correct. Acrobat 2015 is not officially compatible with Windows 11. It might work, or it might not.

Your best chance is to run it in Compatibility Mode with an earlier OS version, like Windows 8. Also, make sure to install all available updates for it.

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New Here ,
Aug 15, 2022 Aug 15, 2022

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How do you update it when it won't run in order to open it; it says it requires an update per https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html      "

If your organization isn’t able to turn off compatibility mode, you can create a per-product exception using the registry keys below. The example below will force Acrobat into Internet Explorer 11 mode; you can add additional keys for other Adobe products as needed. 

Download the file with the registry entries below.

DOWNLOAD"       

But that just opens another browser page with text concerning registry changes, it doesn't include instructions about actually installing it.

 

I think everyone who has paid for a DVD version of Adobe is out the money they have spent on it. Adobe has screwed us all, trying to force us into paying a monthly tax for using a program we have already purchased.

 

Thank you for your post.

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New Here ,
Sep 22, 2022 Sep 22, 2022

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Adobe = steal from people. I too have a "licence" which is now useless. 

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