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Tim22672719gkg6
Participant
January 15, 2022
Answered

Trying to Install Adobe Acrobat Pro DC on new PC - Update required error

  • January 15, 2022
  • 2 replies
  • 5093 views

I have a 2015 release of Adobe Acrobat Pro DC that I have been running on my old PC.  Just bought a new one and it won't install on Windows 11 using Edge. I get an error stating that my browser or OS is not longer supported.

    This topic has been closed for replies.
    Correct answer try67

    That's correct. Acrobat 2015 is not officially compatible with Windows 11. It might work, or it might not.

    Your best chance is to run it in Compatibility Mode with an earlier OS version, like Windows 8. Also, make sure to install all available updates for it.

    2 replies

    try67
    Community Expert
    try67Community ExpertCorrect answer
    Community Expert
    January 21, 2022

    That's correct. Acrobat 2015 is not officially compatible with Windows 11. It might work, or it might not.

    Your best chance is to run it in Compatibility Mode with an earlier OS version, like Windows 8. Also, make sure to install all available updates for it.

    D
    danielr5437041
    Participant
    August 15, 2022

    How do you update it when it won't run in order to open it; it says it requires an update per https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html      "

    If your organization isn’t able to turn off compatibility mode, you can create a per-product exception using the registry keys below. The example below will force Acrobat into Internet Explorer 11 mode; you can add additional keys for other Adobe products as needed. 

    Download the file with the registry entries below.

    DOWNLOAD"       

    But that just opens another browser page with text concerning registry changes, it doesn't include instructions about actually installing it.

     

    I think everyone who has paid for a DVD version of Adobe is out the money they have spent on it. Adobe has screwed us all, trying to force us into paying a monthly tax for using a program we have already purchased.

     

    Thank you for your post.

      A
      Anonymous
      September 22, 2022

      Adobe = steal from people. I too have a "licence" which is now useless. 

        J E L
        Community Expert
        J E LCommunity Expert
        Community Expert
        January 15, 2022

        Hi @Tim22672719gkg6, Where are you trying to download and install it from? Have you tried another browser, such as Chrome or Firefox? If you originally purchased your copy as a digital download, you should still be able to access the download from your account on Adobe's website if you are logged into with your Adobe ID. 

         

        But note that it's possible 2015 won't install on Windows 11. See here: Can I run my Adobe apps in Windows 11?

         

        If you originally downloaded an installable (.exe) file directly to your old machine, and you still have your Product Key handy, you may be able to copy that over and install it directly. It could still be in your "Downloads" folder or some other directory where you saved it. But I'm not sure if this will work with a DC Pro 2015 release.

         

        You also might find more information in this thread: https://community.adobe.com/t5/acrobat-discussions/acrobat-2015-full-version-download/td-p/9508600. Let us know how it goes!

        T
        Tim22672719gkg6Author
        Participant
        January 21, 2022

        I have the dvd that I purchased, no download

         

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