Unabe to edit a PDF file through online acrobat dc, weird error code.

[Annmarie1674]

Hi!  I had Acrobat DC Pro iinstalled on my Samsung Galaxy Book 2, unfortunately somehow I deleted it and now can't reinstall it.   I'm now forced to use Creative cloud and Acrobat DC pro online version.   Every PDF file I'm trying to edit gives me this error code:  

Unable to edit

An error occurred while processing the file. Please try again later

Err_Code: 2000

How do I fix this?  I have to edit forms and now I can't.  Help?  thanks!

[Test Screen Name]

The online version of Acrobat Pro doesn't have editing. 

Why can't use just install Acrobat Pro from your subscription? What happens when you try?

[MATTHEW22929562d8e9]

I get the same error message: Err_Code: 2000.

I don't want to install the application on my machine. I tried that once and it inserted itself everywhere. I don't want new clutter in Outlook, menus, etc. That's the whole reason I'm now trying the online version.

I just need to redact some content from a PDF file. Can that be done online?

[Test Screen Name]

No, the online version doesn't have redaction. 

[Amal.]

Hi there

++ Adding to the discussion

- Do you get any error message when you try to install the application? If yes, please share the screenshot of the same for a better understanding.

Please run the Acrobat Cleaner tool on your system using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

Let us know if you experience any trouble and need more help.

Regards

Amal

[Shauni27101213iob2]

Hi Amal, 

I am also using the online acrobat to edit a pdf, because even though I have a subscription, the downloaded version will not let me organise or edit pdfs. I am trying to edit a pdf and I keep getting the Err_Code 3000. I've been getting this error code for two days now. 
Can you help me figure this out please?

[Zack28578298odu3]

Hi Amal & Shauni,

I am also getting this same error, have either of you found a solution?

[Anuj27946046xvv3]

Same error for me when I am trying to edit my pdf online on adobe acrobat

[Amal.]

Hi @Anuj27946046xvv3 

Hope you are doing well and sorry for the delayed response.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

Would you mind sharing a small video recording of the steps and the issue you are experiencing? Also, please share the PDF file in question so that we can check it at our end as well.

Regards

Amal

[RichardKenwyn]

I got the same error. Tried restarting, downloading and uploading again, keep getting the same error message.

[Test Screen Name]

What happens when you use the local version to edit instead of the online version? Please be detailed - the online service is outside our scope in this forum...

[RichardKenwyn]

Ok, well as others have mentioned, once Adobe was put onto my mac, it is really hard to clean up off it. (for example, whenever I open a ppt file there are 4 error messages – even after I have uninstalled all Adobe, and used the clean up application too). So, I don’t think I’ll continue after my free trial.

[Zack28578298odu3]

I am also getting the same error. I had been editing text in a PDF, and highlighting text for over 30 minutes in two seperate PDFs. Then, all of a sudden, the "Err_code: 3000" occurs, and prevents me from being able to edit the file. This has now happened to two PDFs, seemingly corrupting them and making them un-editable. I tried rebooting my computer & saving the PDF with a slightly different name, however it sill throws the 3000 Error and says, "Unable to edit, An error occurred while processing the file. Please try again later, Err_code: 3000". I was using the Web version of Adobe Acrobat Pro to edit the PDFs.