Unable to convert VISIO or WORD file to PDF

[21201256936808422y971]

All, 
I am Unable to convert VISIO or WORD file to PDF. I get the following error "Unable to find "adobe PDF" Printer or "Acrobat DIstiller" printer. 

My helpdesk has suggested to reinstall the application. 

[try67]

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

[21201256936808422y971]

Hi, 

Adobe Acrobat Pro , Version 2024.001.20643

Windows 10 Enterprise, Version 22H2

Thank you

[Amal.]

Hi there ,

Hope you are doing well and thanks for reaching out.

Please update the application to the recent version 24.02.20687 . Go to Help > Check for updates and reboot the computer once.

Also, go through the help page https://adobe.ly/4dldikm and see if that helps.

Let us know how it goes.

~Amal

[21201256936808422y971 · Accepted solution]

Thank you, I reinstalled the application and it is now working. 

[Amal.]

Hi @21201256936808422y971 

We are glad to hear that. Feel free to contact us if you require any assistance in the future.

~Amal

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