Unable to edit Adobe PDF

[glenp45456939]

I recently (March 23, 2017) purchased the Adobe PDF Pack, Annual (See below.)

This plan does not allow me to Edit my documents.  Are you kidding?!  Is simple editing of documents not allowed in the plan I just purchased for $74 a year?!!  

The pink Edit PDF tool icon appears to the right of the document, but when I click on it, nothing happens!  (No “tools” appear. No editing capabilities on existing documents.)  Am I doing something wrong?  Is it not installed correctly? This is awfully frustrating.

The prompts send me to “purchase” another plan. What the…? Another $74 a year, for what?

Please don’t tell me I have to spend more money to do something so simple.

Help!

Adobe PDF Pack, Annual‎

Plan details

Your plan: Adobe PDF Pack, Annual‎
Renewal date: March 23, 2018

I have this (above) already, but now they want me to purchase more (below) just to edit simple documents. Are you kidding?

Subtotal

US$12.99/mo

Tax

Not yet included

Product order conflict

You already have Adobe PDF Pack, Annual on your Adobe ID account. To prevent unnecessary overlap, let's upgrade Adobe PDF Pack, Annual to a Acrobat Standard DC subscription.

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Upgrade my current subscription →

Buy with a different account →

[Meenakshi Negi]

Hi glenp45456939,

To edit PDF, you need the Adobe Acrobat DC subscription.

Plans and pricing | Adobe Acrobat DC

Adobe PDF pack is an online service which does not provide the editing feature.

Please refer this help link for more information on PDF pack FAQ | Adobe PDF Pack

Regards,

Meenakshi

[glenp45456939]

Thanks for your quick reply.

So, what did I spend $74 on?  I'm not getting the services I need.  Can I get a refund on that?

Your link led me here (See below): 

$1000 a month, just to edit documents?   That's crazy.  How can people afford that?

Acrobat Pro DC

Rs. 1,014

.00/month

EXCL TAX

Requires annual commitment

     Pro subscription, annual        Pro subscription, annual prepaid        Pro subscription, monthly  

Buy now

Get the complete PDF solution across desktop, web and mobile. And with added Document Cloud services, you can manage all your projects in one place.

[Bernd Alheit]

This are 1000 Indian rupee.

[Meenakshi Negi · Accepted solution]

Hi glenp45456939,

Please scroll down on that page and then click on "Change Region".

Now select your region from the list provided. That will show the price for your region.

The price shown above is not in Dollars. It is shown in Indian rupee.

If you have purchased the product for not more than 14 days, you can get a refund for the product.

Please try the steps provided here: Return, cancel, or exchange an Adobe order

Regards,

Meenakshi