Unable to open DRM files

[Kevin5E1E]

Hello,

I am unable to open protected files in Acrobat. I get the following error:

Access Denied

This machine is not registered for access to this document

This works on one PC but not the other. Is this a limitation of the DRM protection or is there a way I can open the document across multiple devices?

Thanks in advance!

[margueritek]

That message doesn't sound like any Acrobat DRM message. What system are you using for DRM? You might have better luck asking the provider.

[Kevin5E1E]

It's using the FileOpen plugin to open the files. It works on one device but not on another. I'm wondering if the DRM is tied to a PC?

[margueritek]

You need to contact the person who manages the FileOpen RightsServer or FileOpen RightsManager. This is a 3rd party protection system.