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I am working with a user using Adobe Acrobat Pro 64bit unable to to open multiple PDFs at a time recently. I have verified that Adobe, Windows, and their laptop firmware are up to date. I have disabled protected mode and that did not resolve the issue either. Restarting the laptop has not helped resolve this issue either. Are there any other steps I can try to help resolve the issue? This has been ongoing for a few days, before then, the user could access w/o any issue.
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When you say that you are unable to open multiple pdfs at a time, could you please elaborate on this statement a little more/
While opening a pdf file, is there any error message you receive? Does it open the first pdf file and then not open the other files after opening the one/
Also, from where are you opening the files? Is it through the Windows file explorer or Document Cloud?
Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.
Try opening the file again.
Let us know the result.
Thanks,
Akanchha
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Hello,
We are able to open the first PDF file. If we attempt to open a second file, we do not receive any error message or popup. The file will not open in Adobe.
I am opening files thru file explorer. The user normally accesses files off a network, but we are having this issue on both network drives and locally saved files.
I have edited the protected mode to disable, but that did not help in this case unfortuantely.
Regards, J
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I'm having the same issue started this morning, did you manage to find a solution?
Thanks.
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i am having the same issue. I have found if I contuously click on the document it will eventually open but it could take 10 or more clicks before it does. very frustrating.
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Very odd scenario. I have been having this issue for a week or so. I also checked for latest updates and did a computer restart with no success. Hoever, in responding to the post above I had to log into adobe. Since doing that I have had no issues opening multiple docs. We'll see if this continues or if it reverts back.