Unable to open multiple PDFs at a time

Report · Jul 25, 2023

I am working with a user using Adobe Acrobat Pro 64bit unable to to open multiple PDFs at a time recently. I have verified that Adobe, Windows, and their laptop firmware are up to date. I have disabled protected mode and that did not resolve the issue either. Restarting the laptop has not helped resolve this issue either. Are there any other steps I can try to help resolve the issue? This has been ongoing for a few days, before then, the user could access w/o any issue.

Report · Jul 25, 2023

Hi @mainu2300574

When you say that you are unable to open multiple pdfs at a time, could you please elaborate on this statement a little more/

While opening a pdf file, is there any error message you receive? Does it open the first pdf file and then not open the other files after opening the one/

Also, from where are you opening the files? Is it through the Windows file explorer or Document Cloud?

Close the application from the task manager once. And then restart the computer.
After that, launch Acrobat, and try opening the file. If that doesn't work, then.
Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View," and "Enhanced Security">OK>close and reopen Acrobat.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.

Try opening the file again.

Let us know the result.

Thanks,

Akanchha

Report · Jul 26, 2023

Hello,

We are able to open the first PDF file. If we attempt to open a second file, we do not receive any error message or popup. The file will not open in Adobe.
I am opening files thru file explorer. The user normally accesses files off a network, but we are having this issue on both network drives and locally saved files.

I have edited the protected mode to disable, but that did not help in this case unfortuantely.

Regards, J

Report · Nov 14, 2024

I'm having the same issue started this morning, did you manage to find a solution?

Thanks.

Report · Nov 27, 2024

i am having the same issue. I have found if I contuously click on the document it will eventually open but it could take 10 or more clicks before it does. very frustrating.

Report · Nov 27, 2024

Very odd scenario. I have been having this issue for a week or so. I also checked for latest updates and did a computer restart with no success. Hoever, in responding to the post above I had to log into adobe. Since doing that I have had no issues opening multiple docs. We'll see if this continues or if it reverts back.

Report · Dec 18, 2024

I -AM- logged into adobe and am still having this issue. Very frustrating.

Report · Dec 23, 2024

Hello, i have seemingly the same problem. When i have multiple PDF to open at once (by select all file then right click open) it's opening only few of them. It was working before. Very annoying because i have to open à lot of documents by group. I Have Adobe acrobat pro 2024.005.20320