Unable to send as attachment to default mail program after 2019 update

[joem3322063]

Our systems received an update to Adobe Reader DC yesterday and since then users are unable to click Continue after selecting to Send as Attachment with Default email application(Outlook 2013).  Nothing happens when clicking the Continue button.  This is happening on both Windows 7 and Windows 10.  I have tried deleting the app data and registry entries for Adobe Reader and that has not resolved the issue.  Has anyone else came across this and been able to resolve it?  The previous version where it worked is 2018.011.20063.

[hoegarden31]

Same problem here. Clicking the Continue button only works when we first save the file. Then open that file and follow that 4-click path to send emails. What before took only 2 clicks...

We decided to install the previous version again and disable the update service. At least it fixes the problem. Hopefully the next update will fix all this.

[arvindy]

Hi joem3322063 ,

Please let us know if you open a PDF in IE/Safari and then trying 'Attach to Email' option?

Regards,

Arvind

[joem3322063]

That is what we are trying to do.

[Bdeen04]

We are having this same problem at our business. The PDF opens in IE and when you click the "Share files" button in the top toolbar and then send as attachment, clicking continue does nothing. It won't open the Outlook client with the PDF as an attachemnt. The only way to currently make this work is to first save the PDF locally, then attach the file.

[arvindy · Accepted solution]

Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards,

Arvind

[andreww65605396]

Hello,

We have a user still experiencing this issue with the latest version of Acrobat Pro DC (19.010.2008).  The user is running Windows 10 Pro 64-bit (Version 1809) and has Microsoft Office 365 Business installed (Outlook version 1901, Build 11231.20174).  Like others described, he can send one PDF as an email attachment without issue, but when he goes to send a second PDF as an attachment, Acrobat doesn't appear to do anything, and the email compose window never opens.  If he closes Acrobat after creating the PDF and then tries to reopen it and send the attachment, it will work, however.  I have checked Task Monitor and Resource Monitor, and I don't see any hanging processes.  I also don't see anything in the Windows Event Viewer either.

Any help you could provide would be appreciated.

Thanks,

- Andrew

[jasonr95981484]

Where is the update on this just paid for adobe and get an error when trying to attach pdf to email

[arvindy]

Hi, jasonr95981484,

Could you please let us know the following info:

1. If you still face the issue?

2. Snapshot of "Email Accounts" Preference in Acrobat.

3. Create video of the issue and upload that to any cloud storage and share the link if possible

4. Outlook Bit version(32/64)? To check this info: Launch Outlook and navigate to File>Office Account>About Outlook

Regards,

Arvind

[arvindy]

Hi, andreww65605396,

Could you please let us know the following info:

1. If you still face the issue?

2. Outlook Bit version(32/64)? To check this info: Launch Outlook and navigate to File>Office Account>About Outlook

Regards,

Arvind

[Rich5FD4]

I have the same issue, I can't attach a file from Adobe Acrobat to windows 10 email. it's just not an option?

[yaffabaffa]

I've been having the same problem using Apple Mail. It started when I reinstalled the Mac system software recently. All of my software (Mac OS, Adobe Acrobat) is up to date. It seems all the solutions are for Outlook, but I'm not using that. Please advise

[andrztra]

I had the same issue on OSX. Make sure that the Mail application is the default email client.

You can verify this in the Mail application settings -> general tab -> default mail application.