Unable to set document reading language Acrobat Reader v. 25.1

[Max Di Bartolomeo]

Good morning everyone. Since September 3rd, with the update to version 25.1, I haven't been able to set the Italian language in the Language preferences to read my PDFs aloud when checking the accessibility of a PDF. This is despite the fact that the system language (Italian) is set in the Language and Reading preferences on my Mac Pro. Whatever changes are made, the language never changes. It always remains the same, an incomprehensible Italian-American. Also by choosing an item from the reading menu in Italian. Halp me.

Thank you.

[Meenakshi Negi]

Hi Max DiBa W3,

Thank you for reaching out, and sorry about the trouble caused.

Please share the current version number of Acrobat using the steps suggested here: https://adobe.ly/46bNnu4. Also, could you share the step-by-step workflow you used to set the language to read the PDFs?

We have checked the screenshots you shared. It seems to be fine. It would be helpful if you could share a screen recording of what happens now when using the same steps and show what has changed for you. We will get it checked.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[Max Di Bartolomeo]

Hi Meenakshi.
As you requested, I'm attaching screenshots of the steps I took to set the reading language to match the operating system's Italian language. Even changing the language selection and selecting Italian from the drop-down menu doesn't affect the voice reader's reading. I also tried changing the voice in the reading menu to an Italian one, but to no avail. The reader's voice is always the same. A sort of Italian American one.
I really hope you can help me. This is essential to my work.
Thank you so much.
Best regards.

Max



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[Meenakshi Negi]

Hi Max DiBa W3 ,

Thank you for your response.

You have responded to the email; hence, the screenshots are not attached. Please share the screenshots directly here on the community page.

Please also share the Acrobat version so we can replicate the behavior in the same environment. 

Thanks,

Meenakshi

[Max Di Bartolomeo]

Hi Everybody.

As you requested, I'm attaching screenshots of the steps I took to set the reading language to match the operating system's Italian language. Even changing the language selection and selecting Italian from the drop-down menu doesn't affect the voice reader's reading. I also tried changing the voice in the reading menu to an Italian one, but to no avail. The reader's voice is always the same. A sort of Italian American one.

I really hope you can help me. This is essential to my work.

Thank you so much.

Best regards.