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Unable to uninstall Adobe Acrobat from computer storage memory?

Community Beginner ,
Mar 31, 2024 Mar 31, 2024

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When I try to uninstall Adobe Acrobat from my laptop storage (I don't have the app downloaded), it shows me the message "This patch package could not be opened. Verify that the patch package exists and that you can access it or contact the application vendor to verify that this is a valid Windows Installer patch package."

 

On Creative Cloud, it shows that I have Adobe Acrobat but when I try to uninstall it, it just stops the process and resets. I tried downloading Microsoft's Fix it troubleshooter in order to delete it but it couldn't find any errors or anything. 

 

So right now I really have no idea how I can get rid of this app, I have no interest in using it and I cannot get rid of it. Any advice?

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Apr 05, 2024 Apr 05, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and see if that works.

 

Let us know if you experience any trouble and need more help.

 

~Amal

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Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and see if that works.

 

Let us know if you experience any trouble and need more help.

 

~Amal

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Community Beginner ,
May 03, 2024 May 03, 2024

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Hey, sorry for my late response, I don't know why I missed your response here. Thank you very much, I was finally able to delete it from my PC completely. Thank you!

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Adobe Employee ,
May 07, 2024 May 07, 2024

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Hi there

 

We are glad to hear that. Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

~Amal

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