unable to upgrade key features / unable to convert pdf to word

[anurag_9840]

[1] 'There is some installation issue, we are trying again'

This is the constant message received.

Any ideas how to solve this?

[2] 'pdf file is too complicated to convert to word'

Any ideas how to solve this?

[Meenakshi Negi]

Hi anurag_9840,.

Thank you for reaching out, and sorry about the trouble caused.

If there are some installation issues, please try reinstalling the application using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/4pFpxOU).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3W4o5YT.

For the issue of converting a PDF to a Word file, please check if this happens with a particular file. If yes, could you share that file with us?

Try converting the file in Acrobat Web. Launch Acrobat Web and sign in using your Adobe credentials. Then go to the Convert Tab and select Convert PDF to Word. You may also refer to the steps suggested here: https://adobe.ly/46Se72Z. 

Let us know how it goes.

Thanks,

Meenakshi