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Mina28710644buod
Participating Frequently
March 4, 2023
Question

Unauthorised Billing

  • March 4, 2023
  • 4 replies
  • 3719 views

could somebody from adobe contact me regarding a payment you've taken for a TRIAL that is supposed to be free. I HAVE NOT authorised this payment and in fact I am STILL on a trial. your customer support is APPALLING. There is NO PHONE NUMBER, NO EMAIL, NO CHAT for anything, particularly billing which I think is probably against UK trading laws - I will be investigating this.  I've seen many other posts about this - not something I expect from Adobe. Disgusting. 

I will be making it known that you are taking money from people without their permission and during what are supposed to be free trial periods and to steer clear of you!!! 

    This topic has been closed for replies.

    4 replies

    F
    faraz_2749
    Participant
    September 3, 2024

    Hello,

     I just saw this post today while searching for the solution for similar problem. I am confused about below post and want someone please guide me. Thanks

    https://community.adobe.com/t5/acrobat-reader-mobile-discussions/cancel-subscription-check-if-you-are-eligible-for-a-refund/bill

    Thanks in advance

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 3, 2024

    @faraz_2749 

    Your link goes to a 404 Page Not Found error.

    Jane

    D
    darren5C2B
    Participant
    April 3, 2023

    Same as happenened to mysef, i canceled a free trail, and yet for the last 3 months Adobe have taken money from my bank account, im in the process of talking to my bank and claiming these card payments back, because im sick to the back teeth of going round in circles with this website trying to find answers, even on my account page, it states i have no active subrscriptions !!!! Adobe this is so WRONG 

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      April 3, 2023

      Same as happenened to mysef, i canceled a free trail, and yet for the last 3 months Adobe have taken money from my bank account,

      By @darren5C2B

       

      What happened when you contacted Adobe Customer Care using the information and links in this thread? Volunteers on this forum cannot see your account information and only Adobe Customer Care can assist with billing.

       

      Jane

       

      D
      darren5C2B
      Participant
      April 4, 2023

      what are the contact details for customer care because im going round in circles and im now considering legal action

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      March 4, 2023

      @Mina28710644buod 

      Adobe Reader (where you posted) is free.

       

      Could you possibly mean that you got a trial subscription to the Premium features of Acrobat Reader for Mobile? If so, you purchased either from Google Play or the App Store (not Adobe) and need to contact them directly. You didn't say if you are on Android or iOS or Windows or macOS.

       

      Details here:

      https://community.adobe.com/t5/acrobat-reader-mobile-discussions/want-to-cancel-your-subscription-check-if-you-are-eligible-for-a-refund/td-p/13342390

       

      Please let us know your device and OS so we can better point you in the right direction. 

       

      Jane

      Forum volunteer

       

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        March 4, 2023

        @Mina28710644buod 

         

        Your screenshots look like they are from a phone, not a computer, but I can't tell if they are from Android or Apple. Since you are using Acrobat Reader for Mobile, I'll move your post to that forum for you.

         

        Android

        https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscription

         

        IOS

        https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

         

        Read the sections on Cancel a subscription and Cancellation fee and refunds

         

        We do not have access to billing on this user forum. You have to contact Apple or Android, depending on where you purchased the Premium features.

         

        If someone PMs you, it's a scammer, so don't reply.

         

        Jane

        Forum volunteer

         

          M
          Mina28710644buodAuthor
          Participating Frequently
          March 4, 2023

          Hi. Its actually from my computer using a screensnip app. 

           

          M
          Mina28710644buodAuthor
          Participating Frequently
          March 4, 2023

          TAKE NOTE ADOBE OF NO THREE - IN THE UK THIS IS THE LAW AND YOU ARE BREAKING IT. Sort it out. 

           

          WEBSITES

          Item #3 below answers your query. It’s required under statutes listed 2–5.

          Since 2007, businesses in the UK are required to display the following information on their websites — perhaps in the “About us” or “Legal info” or “Data Policy” webpage:—

          1. All of the letterhead information (above).
          2. The name of the organisation that the customer is contracting with must be given. If the trading name differs from the registered name, this has to be explained — e.g. “XYZ [and domain name] is the trading name of XYZ Holdings Limited.”
          3. Direct contact information (e.g. email address and phone numbers) are clearly displayed on your website
          M
          Mina28710644buodAuthor
          Participating Frequently
          March 4, 2023

          This just keeps getting better and better.  NOW when I try to cancel my FREE trial plan - which was FREE with NO OBLIGATION I get told you're going to charge me for a full year. I DON'T BLOODY THINK SO. I'm reporting you to the FSA!!!!!

           

           

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