Uninstallation of the patch package is not supported

[alexs86792587]

Hi

I recently tried to check for an update of Adobe Acrobat DC - no success, I only get this error message: "uninstallation of the patch package is not supported". I cannot uninstall or modify the program either.

Any ideas what the issue might be?

[Test Screen Name]

It sounds as if a file, needed to work with the install, has been deleted. Windows stores a lot of files and sometimes people want the space back. Or accidents happen. This can cause very serious problems, that are impossible to resolve.

Do you have the paid-for Acrobat or the free Acrobat Reader? What is the version currently shown, exactly?

[alexs86792587]

I have the Acrobat Pro DC. Where can I find the version number? I have found here, 19.10.20069.311970, is this it?

[try67]

It's under Help - About Adobe Acrobat.

[alexs86792587]

2019.010.20069

Version file version: 19.010.20069.49826

AGM version 4.030.00083